Vi Living
Community Technology Support Coordinator
Vi Living, Glenview, Illinois, United States, 60025
Overview
Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.What We Offer:Competitive payExceptional benefitsGenerous Paid Time Off - start accruing on day one401k with company matchPaid maternity and paternity benefitsAward-winning training and developmentTuition ReimbursementLuxury work environmentMeaningful and rewarding workThe Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs. This role also supports community-based technologies such as A/V in the building. Provides break-fix support, answers tech support questions, and develops and conducts training and education in various formats. Performs other duties as assigned.Vi at The Glen is located at 2500 Indigo Lane, Glenview IL 60026Responsibilities
Resident Technology SupportServes as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.Staff Technology SupportServes as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.Addresses support requests/tickets in a timely and customer-friendly manner.Community Technology SupportSupports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.Serves as point of contact for various corporate technology projects and initiatives.Qualifications
Education:
Associate's or Bachelor's degree in Computer Science, Information Technology, or related technology field is preferred.Work Experience:
Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.Licensure / Certification:
Microsoft, A+ or other technology certifications preferred.
Pay Range
USD $26.64 - USD $33.30 /Hr.
Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.What We Offer:Competitive payExceptional benefitsGenerous Paid Time Off - start accruing on day one401k with company matchPaid maternity and paternity benefitsAward-winning training and developmentTuition ReimbursementLuxury work environmentMeaningful and rewarding workThe Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs. This role also supports community-based technologies such as A/V in the building. Provides break-fix support, answers tech support questions, and develops and conducts training and education in various formats. Performs other duties as assigned.Vi at The Glen is located at 2500 Indigo Lane, Glenview IL 60026Responsibilities
Resident Technology SupportServes as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.Staff Technology SupportServes as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.Addresses support requests/tickets in a timely and customer-friendly manner.Community Technology SupportSupports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.Serves as point of contact for various corporate technology projects and initiatives.Qualifications
Education:
Associate's or Bachelor's degree in Computer Science, Information Technology, or related technology field is preferred.Work Experience:
Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.Licensure / Certification:
Microsoft, A+ or other technology certifications preferred.
Pay Range
USD $26.64 - USD $33.30 /Hr.