Insight Housing
Program Manager (SSVF)
Insight Housing, Berkeley, California, United States, 94709
Company OverviewFor more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.Program OverviewThe Roads Home Program is a Supportive Services for Veterans Families program designed to serve low-income, primarily homeless Veterans and Veteran families. The program assists Veterans in exiting homelessness to permanent housing and in maintaining a permanent housing placement. Services provided by Insight Housing include street and venue-based outreach, case management, permanent housing placement, and assistance in obtaining VA and other benefits.Position SummaryThe Program Manager will be responsible for the day-to-day operations of the Alameda SSVF program and oversight of team members. The Program Manager will provide direct supervision to all program staff and be responsible for program outcomes, client file reviews, ongoing staff training, and ensuring staff are in compliance with all aspects of the SSVF program requirements. The Program Manager will lead all CARF-related training and requirements for the program site.Essential Duties and Responsibilities
Manage the day-to-day operations of the SSVF program in Alameda.In collaboration with the Senior Program Manager, hire, onboard, train, supervise, evaluate, and terminate as necessary all Alameda program staff.Ensure all trainings are completed as required by CARF and the Department of Veteran’s Affairs.Ensure clients receive appropriate services as required by our SSVF contracts.Monitor and track data entry into HMIS to ensure accurate reporting.Attend meetings and trainings facilitated by community partners and stakeholders.Review and audit client files monthly for all TFA Provided prior to all program audits.Assist with tracking statistical information in conjunction with the administrative offices.Assist with preparation of program statistical reports to comply with government and foundation contracts.Meet with clients to help resolve grievances.Collaborate with the Continuum of Care and the other VA providers to ensure services are delivered efficiently.Actively participate in the Veteran By Name List efforts in collaboration with the COC and other VA providers.Collaborate with management team to create and approve staff schedules.Facilitate weekly program staff meetings.Maintain confidentiality regarding clients, personnel and other internal agency affairs.Handle EHA (Emergency Homeless Assistance) requests and approvals, ensuring compliance.Oversee the enrollment process for new participants, ensuring accurate documentation and a smooth onboarding experience.Monitor participant recertification timelines, gather necessary documentation, and update records accordingly.Manage the exit process for participants who have completed the program or are no longer eligible and maintain exit records.Organize and facilitate regular case conference meetings involving relevant stakeholders to develop individualized participant plans.Responsible for General Housing Stability Assistance (GHSA) Approval.Manage/approve mileage for program-related travel.Manage and maintain credit card reports for program expenses.Work with the Senior Program Manager to plan and facilitate the quarterly all Roads Home Team Meetings.Drive own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.Attend and participate in all meetings and trainings as assigned.Complete and submit own and staff timesheets in a timely and accurate manner.Work within the framework of Insight Housing’s Code of Conduct.Perform other tasks as assigned.Qualifications, Skills, and Abilities
Bachelor’s degree in Social Services or related field preferred.Ability to complete CPR/First Aid Training.At least 3 years’ direct experience providing services to Veterans or individuals experiencing homelessness, mental health, substance abuse or other social issues. Translatable military experience, relevant internship and volunteer experience, and strong administrative experience will be considered.At least 1 year’ experience with staff supervision and program management required. Demonstrated leadership and strong administrative skills will be considered.Commitment to serving individuals experiencing homelessness. Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.Lived or Veterans experience strongly preferred.Must be proficient in use of computer and Microsoft office suite (Work, excel, outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.Capable of working independently and as part of a team.Excellent written and oral communication skills.Excellent interpersonal and crisis intervention skills with a
can do
and flexible attitude. Ability to work well under high pressure.Ability to maintain professional conduct, attitude, and appearance at all times.Special Requirements
This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.Must be able to receive and maintain criminal and credit records clearance.Physical Requirements
Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.May be occasionally required to stoop, kneel, or crouch.May be required to lift or move up to 50 lbs.We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Compensation: $75,000 - $80,000 DOE
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Manage the day-to-day operations of the SSVF program in Alameda.In collaboration with the Senior Program Manager, hire, onboard, train, supervise, evaluate, and terminate as necessary all Alameda program staff.Ensure all trainings are completed as required by CARF and the Department of Veteran’s Affairs.Ensure clients receive appropriate services as required by our SSVF contracts.Monitor and track data entry into HMIS to ensure accurate reporting.Attend meetings and trainings facilitated by community partners and stakeholders.Review and audit client files monthly for all TFA Provided prior to all program audits.Assist with tracking statistical information in conjunction with the administrative offices.Assist with preparation of program statistical reports to comply with government and foundation contracts.Meet with clients to help resolve grievances.Collaborate with the Continuum of Care and the other VA providers to ensure services are delivered efficiently.Actively participate in the Veteran By Name List efforts in collaboration with the COC and other VA providers.Collaborate with management team to create and approve staff schedules.Facilitate weekly program staff meetings.Maintain confidentiality regarding clients, personnel and other internal agency affairs.Handle EHA (Emergency Homeless Assistance) requests and approvals, ensuring compliance.Oversee the enrollment process for new participants, ensuring accurate documentation and a smooth onboarding experience.Monitor participant recertification timelines, gather necessary documentation, and update records accordingly.Manage the exit process for participants who have completed the program or are no longer eligible and maintain exit records.Organize and facilitate regular case conference meetings involving relevant stakeholders to develop individualized participant plans.Responsible for General Housing Stability Assistance (GHSA) Approval.Manage/approve mileage for program-related travel.Manage and maintain credit card reports for program expenses.Work with the Senior Program Manager to plan and facilitate the quarterly all Roads Home Team Meetings.Drive own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.Attend and participate in all meetings and trainings as assigned.Complete and submit own and staff timesheets in a timely and accurate manner.Work within the framework of Insight Housing’s Code of Conduct.Perform other tasks as assigned.Qualifications, Skills, and Abilities
Bachelor’s degree in Social Services or related field preferred.Ability to complete CPR/First Aid Training.At least 3 years’ direct experience providing services to Veterans or individuals experiencing homelessness, mental health, substance abuse or other social issues. Translatable military experience, relevant internship and volunteer experience, and strong administrative experience will be considered.At least 1 year’ experience with staff supervision and program management required. Demonstrated leadership and strong administrative skills will be considered.Commitment to serving individuals experiencing homelessness. Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.Lived or Veterans experience strongly preferred.Must be proficient in use of computer and Microsoft office suite (Work, excel, outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.Capable of working independently and as part of a team.Excellent written and oral communication skills.Excellent interpersonal and crisis intervention skills with a
can do
and flexible attitude. Ability to work well under high pressure.Ability to maintain professional conduct, attitude, and appearance at all times.Special Requirements
This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.Must be able to receive and maintain criminal and credit records clearance.Physical Requirements
Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.May be occasionally required to stoop, kneel, or crouch.May be required to lift or move up to 50 lbs.We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Compensation: $75,000 - $80,000 DOE
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