Franchise Partner Consultant

The purpose of this role is to ensure the success of assigned Franchise Partners by acting as a trusted advisor, consulting on profitability, marketing, and operational excellence.Duties and ResponsibilitiesTrusted Advisor to Franchise PartnerEstablish a strong, trusted advisor relationship with Franchise Partners through leadership training, on-site store visits, and frequent communicationAct as a liaison between the Franchise Partner and Crumbl HQ to balance stakeholder interests and recommend solutionsFacilitate Franchise Partner networking by connecting those with similar challenges and interests through roundtable discussions and a strong understanding of the market and regionUse Franchise Partner leadership training to promote a positive Crew cultureDocument interactions with Franchise PartnersConsult on Business Success and ProfitabilityDevelop reports and actionable recommendations tailored to individual store business needs, by using sales data, comparison statistics, and analysis.Work with Franchise Partners to create short and long-term business goalsReview profit and loss statements to identify profit goals and opportunitiesFrequently perform root-cause analyses and provide recommendations for business growthConduct local market research to aid in increasing sales through marketing initiatives and community involvementDevelop marketing strategies based on market research and Franchise Partner interestSupport Operational ExcellenceDevelop a thorough understanding of Crumbl’s operational KPIs and the why behind them including policies and proceduresEducate and offer strategic advice on the 3 C’s of Crumbl (Cookie Quality, Cleanliness, and Customer Experience)Seek every opportunity to encourage operational excellenceApplaud operational excellence with awards and recognitionReview metrics for ticket times, cookie quality, sold-out time, service availability, and customer reviews to identify strengths and weaknesses; coach on operational best practices.Review operational dashboards for the market, region to better understand opportunities for each store and recommend best strategies to reach strategic goals for Franchise Partners.QualificationsMinimum Qualifications:Bachelor’s degree with emphasis in Business, Marketing, or Accounting or equivalent proven experienceProven track record of running a successful businessStrong financial literacy skillsExcellent communication skills, both written and verbal (ability to convey complex ideas clearly and using simple language)Proficient in Microsoft Office and Google WorkspaceStrong emotional intelligenceAbility to conduct crucial conversationsAbility to balance the interests of both HQ and Franchise Partners, though sometimes conflictingAbility to work in a fast paced environment with little to no supervisionBasic Knowledge of food safety practicesPreferred Qualifications:Previous consulting or coaching experiencePrevious multi-unit management experiencePrevious business financial experienceAdvanced knowledge of food safety practicesMasters degree in business related fieldBenefits & PerksMedical, dental, and vision benefits15 days PTO/year10 paid holidaysPaid parental leavePersonal phone bill reimbursementGym reimbursementCorporate DoorDash DashPass membershipRegular company and team activities401k with competitive matching contribution planExcellent opportunities for career growthWork in a hyper-growth company

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