City of Lynchburg
911 - Emergency Communications Officer
City of Lynchburg, Lynchburg, Virginia, us, 24513
Are you looking for an exciting and rewarding career? Consider a position as an Emergency Communications Officer!
Base rate: $21.50 per hourAdditional $4/hour for Evening ShiftAdditional $3/hour for Midnight Shift
These positions are a critical part of accomplishing the public safety mission for the City of Lynchburg. This is a fast-paced, 24/7 operation which requires that applicants are available to work any shift, including holidays, evenings, and weekends. Applicants must also be able to multi-task and prioritize demands.The City of Lynchburg offers competitive salary and benefits.
Employee BenefitsThe City of Lynchburg is an Equal Opportunity Employer and encourages everyone to apply.Applicants must be able to type a minimum of 38 words per minute. To practice typing,
click here .ESSENTIAL DUTIES AND RESPONSIBILITIESProcess 911 and non-emergency calls for police, fire, EMS, rescue, and public worksAssess calls by obtaining crucial and pertinent information, frequently from hysterical or irate callers, in order to classify and prioritize problems and to determine and coordinate the appropriate response by emergency personnel and equipmentProvide necessary Emergency Medical Dispatch instructions to callers experiencing medical crisesMonitor public safety units and maintain status of each to effectively coordinate responseHandle and determine dissemination of time-sensitive and confidential informationOperate various complex communications equipment, such as NCIC, 800 MHz regional radio system, and computer-aided dispatch systemSend, receive, and disseminate messages to and from other agencies and jurisdictions through the Virginia Criminal Information Network (VCIN)Execute extensive file searches and updates relative to location history, hazard information, and record management dataAdminister appropriate notifications, such as alarm notifications, wrecker service, etc., as requested by public safety respondersADDITIONAL DUTIESOther duties to provide direct or indirect service to the citizens may be assignedWhen unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service deliveryProvide testimony in criminal court proceedingsCoordinates daily with the Federal Emergency Management Agency (FEMA) through the National Warning System (NAWAS)SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND EXPERIENCEHigh school diploma or GED and customer service and/or telemarketing experience required. Associate's degree with major coursework in communications and/or public safety preferred.Must pass a thorough background examination, a polygraph, and a credit investigation.Ability to be certified by the Commonwealth of Virginia as a Dispatcher through successful completion of state-mandated trainingAbility to obtain NCIC/VCIN certificationAbility to be certified in CPR and Emergency Medical Dispatch (EMD) during the initial training periodMust successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.
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Base rate: $21.50 per hourAdditional $4/hour for Evening ShiftAdditional $3/hour for Midnight Shift
These positions are a critical part of accomplishing the public safety mission for the City of Lynchburg. This is a fast-paced, 24/7 operation which requires that applicants are available to work any shift, including holidays, evenings, and weekends. Applicants must also be able to multi-task and prioritize demands.The City of Lynchburg offers competitive salary and benefits.
Employee BenefitsThe City of Lynchburg is an Equal Opportunity Employer and encourages everyone to apply.Applicants must be able to type a minimum of 38 words per minute. To practice typing,
click here .ESSENTIAL DUTIES AND RESPONSIBILITIESProcess 911 and non-emergency calls for police, fire, EMS, rescue, and public worksAssess calls by obtaining crucial and pertinent information, frequently from hysterical or irate callers, in order to classify and prioritize problems and to determine and coordinate the appropriate response by emergency personnel and equipmentProvide necessary Emergency Medical Dispatch instructions to callers experiencing medical crisesMonitor public safety units and maintain status of each to effectively coordinate responseHandle and determine dissemination of time-sensitive and confidential informationOperate various complex communications equipment, such as NCIC, 800 MHz regional radio system, and computer-aided dispatch systemSend, receive, and disseminate messages to and from other agencies and jurisdictions through the Virginia Criminal Information Network (VCIN)Execute extensive file searches and updates relative to location history, hazard information, and record management dataAdminister appropriate notifications, such as alarm notifications, wrecker service, etc., as requested by public safety respondersADDITIONAL DUTIESOther duties to provide direct or indirect service to the citizens may be assignedWhen unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service deliveryProvide testimony in criminal court proceedingsCoordinates daily with the Federal Emergency Management Agency (FEMA) through the National Warning System (NAWAS)SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND EXPERIENCEHigh school diploma or GED and customer service and/or telemarketing experience required. Associate's degree with major coursework in communications and/or public safety preferred.Must pass a thorough background examination, a polygraph, and a credit investigation.Ability to be certified by the Commonwealth of Virginia as a Dispatcher through successful completion of state-mandated trainingAbility to obtain NCIC/VCIN certificationAbility to be certified in CPR and Emergency Medical Dispatch (EMD) during the initial training periodMust successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.
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