Gladly
Enterprise Account Executive - US
Gladly, Little Ferry, New Jersey, us, 07643
About Gladly:
Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding of the customer. With every channel built-in – voice, email, SMS, chat, social messaging, self-service – companies have one, lifelong conversation stream with their customers. The world’s most loved brands including Allbirds, Bombas, Crate & Barrel, Ulta Beauty, and Warby Parker leverage Gladly to build lifelong loyal customers.
Our team loves working at Gladly because of its people, continuous growth opportunities, all in commitment to DEIB, collaboration, and culture.
We are in search of an Enterprise Account Executive that will help to open-up our presence in the North American market. Successful Account Executives will have a proven track record of building strong pipelines and rapidly closing business. Our ideal candidates are self-directed and thrive in an early stage environment, apply a consultative approach, and excel in setting and surpassing customer expectations. This person has a strong passion for customer success and will focus on obtaining and retaining referenceable customers. As an entrepreneur, our account executive understands the demands of an early-stage company and works with the team in a collaborative, problem-solving manner. We’re looking for someone who has strong execution skills, is focused, responsible, and accountable. Your activities in prospecting and closing will be supported by strong lead generation and awareness efforts.
Responsibilities:
Achieve and exceed sales goalsBuild and grow sales pipelinePresent value proposition to executive level prospectsEstablish and achieve prospecting and business development goalsCollaborate with our Marketing and Sales Development organizations to expand pipeline and increase sales velocityUncover and convert prospects to clients through cold calling, managing pre-qualified opportunities, conducting discovery, and building relationshipsAble to act as lead sales person as well as potential to lead a team as the company growsServe as a mentor and motivator to the teamPotential to attract, motivate and manage a world-class teamWilling to travel regionally to represent the companyAdditional Sales responsibilities, as needed
Requirements:
Deep experience selling cloud-based SaaS products from C-level to individual and team stakeholdersProven track record of consistently meeting and exceeding sales quotasAbility to demonstrate flexibility and comfort in a fast-paced sales environmentSignificant direct sales experience with SaaS solutionsExcellent verbal and written communication skillsTeam player with collaborative personal styleAn entrepreneurial mindset; startup experience highly preferredStrong sense of Integrity and ethicsExcellent interpersonal and leadership skillsInquisitive, thorough problem solverHighly motivated, smart risk-takerAdaptable to changing market conditions and customer requirementsBalanced approach to problem-solving between analytical and intuitive
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Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding of the customer. With every channel built-in – voice, email, SMS, chat, social messaging, self-service – companies have one, lifelong conversation stream with their customers. The world’s most loved brands including Allbirds, Bombas, Crate & Barrel, Ulta Beauty, and Warby Parker leverage Gladly to build lifelong loyal customers.
Our team loves working at Gladly because of its people, continuous growth opportunities, all in commitment to DEIB, collaboration, and culture.
We are in search of an Enterprise Account Executive that will help to open-up our presence in the North American market. Successful Account Executives will have a proven track record of building strong pipelines and rapidly closing business. Our ideal candidates are self-directed and thrive in an early stage environment, apply a consultative approach, and excel in setting and surpassing customer expectations. This person has a strong passion for customer success and will focus on obtaining and retaining referenceable customers. As an entrepreneur, our account executive understands the demands of an early-stage company and works with the team in a collaborative, problem-solving manner. We’re looking for someone who has strong execution skills, is focused, responsible, and accountable. Your activities in prospecting and closing will be supported by strong lead generation and awareness efforts.
Responsibilities:
Achieve and exceed sales goalsBuild and grow sales pipelinePresent value proposition to executive level prospectsEstablish and achieve prospecting and business development goalsCollaborate with our Marketing and Sales Development organizations to expand pipeline and increase sales velocityUncover and convert prospects to clients through cold calling, managing pre-qualified opportunities, conducting discovery, and building relationshipsAble to act as lead sales person as well as potential to lead a team as the company growsServe as a mentor and motivator to the teamPotential to attract, motivate and manage a world-class teamWilling to travel regionally to represent the companyAdditional Sales responsibilities, as needed
Requirements:
Deep experience selling cloud-based SaaS products from C-level to individual and team stakeholdersProven track record of consistently meeting and exceeding sales quotasAbility to demonstrate flexibility and comfort in a fast-paced sales environmentSignificant direct sales experience with SaaS solutionsExcellent verbal and written communication skillsTeam player with collaborative personal styleAn entrepreneurial mindset; startup experience highly preferredStrong sense of Integrity and ethicsExcellent interpersonal and leadership skillsInquisitive, thorough problem solverHighly motivated, smart risk-takerAdaptable to changing market conditions and customer requirementsBalanced approach to problem-solving between analytical and intuitive
#J-18808-Ljbffr