Association of Academic Museums & Galleries.
Visitor Experience Coordinator – Weisman Art Museum, Minneapolis, MN
Association of Academic Museums & Galleries., Minneapolis, Minnesota, United States, 55400
Visitor Experience Coordinator – Weisman Art Museum, Minneapolis, MN
Supervises: Student front of house staff (30-40 students)Hours: Wednesdays, noon-8, Thursday and Friday, 9-5:30, Saturday and Sunday 10-5:30On-site positionSalary: $54-57,000 per yearAre you excited by the challenge of making someone’s day at the Weisman as memorable for the welcome they receive as for the impressive architecture of the building? Do you get a thrill from the prospect of being WAM’s front person—leading a team of student gallery staff to ensure campus and community visitors feel a sense of belonging when they walk through our doors? This may be the gig for you!Weisman Art Museum’s
Visitor Experience Coordinator
is a full-time University of Minnesota staff position, with responsibilities that include deepening student engagement, enhancing visitor experience, and expanding access to the museum as a community resource.This position is responsible for the successful daily operation of the Museum’s front-of-house services and amenities at the Visitor Experience Desk; recruits and supervises a team of 30-40 students who provide high standards of visitor experience while maintaining security for works of art on view.Visitor Experience Coordinator works cross-departmentally to manage a successful employee training program. Work hours include weekend and evening hours to support public programs.Hire, Train and Supervise student gallery staff (50%)Manage daily staffing needs and scheduling for multiple shifts of direct reportsDevelop, implement and maintain student staff onboarding and ongoing training programCollaborate with security director to train students in appropriate methods of museum securitySchedule, train and supervise student visitor services and student guards ensuring proper procedures are followedInitiate an assessment/evaluation process for student employeesConduct exit interviews and use feedback to improve current practicesEnsure appropriate security, supervision, coaching, and modeling of behaviors that are consistent with exceptional hospitality on the museum gallery level at all timesOversee front desk and entryway experience (25%)Lead the daily operations of the front desk with a focus on customer service, organization and efficiency ensuring visitors are attended to professionally and promptlyCollaborate with other members of Building Operations to ensure readiness for handling building evacuations, guest injuries, and other potential emergency situationsLiaise with curatorial and education departments to provide up-to-date exhibition content to front line staffWork with registration to understand museum-related conservation standardsWork with development department to understand membership program in order to present/promote benefits to visitorsCollaborate with marketing and communications department to provide current museum information to front line staff and to visitorsDevelop ways to engage visitors in appropriate and meaningful waysEstablish and work to continually improve museum visitor experience (
25%)Acts as an interdepartmental liaison to ensure exceptional service with a focus on the visitor experience, ensuring visitors who call or visit are attended to professionally and promptly and visitor concerns and complaints are resolved to their satisfaction and the Museum’sGather visitor feedback data and identify potential improvements and/or changes to current Museum practice; COVESBe present in the public spaces, directly observing the quality of the guest experience on a daily basis.Greet tours that come in; develop protocols for orienting groups when they arriveProvide related insights and advocate for services and amenities on behalf of visitors, members, and other external constituentsMaintain dashboards related to the guest experience, allowing for a common understanding of organizational performance over time. Coordinate prioritization and follow-up for areas of improvementCollaborate cross-departmentally to monitor and interpret attendance dataIdentify ways to improve accessibility and inclusion for all Museum visitors and student workersCollaborate across departments to implement increased accessibilityStay abreast of organizational and community happenings and be able to disseminate relevant information to guestsDemonstrate leadership in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environmentProvide support for Museum special programs, including some held during eveningsStay abreast of trends and best practices in the art museum fieldBachelor’s Degree, Hospitality Management, Public Relations, Non-Profit, or Museum experienceSupervisory experience, including hiring, scheduling and trainingExperience in a public-facing, customer service environmentDemonstrated ability and willingness to collaborate with a wide range of stakeholders3-5 years of customer service experienceExperience working in a team based environment and managing multiple prioritiesSuperior interpersonal, facilitation, and public speaking skills.Demonstrated strong project management skills.Demonstrated leadership and management skills, with the ability to engage a diverse range of individuals in matters of vision and strategy, as well as day-to-day workplace issues.Demonstrated sensitivity and awareness of issues relating to access and inclusion.Able to take ownership of problematic situations using proper judgment to find possible solutions or alternatives. Leadership skills necessary for responding authoritatively under stress.Proven ability to engage individuals of diverse backgrounds and experiences.QUALIFICATIONS–preferredComputer experience with Google Suite; Microsoft Office programs, Familiarity with museum database software, as well as new systems, as required.Passion for creating a world-class museum that is recognized for a truly outstanding guest experience.Enthusiasm for working in an organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are necessary.
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Supervises: Student front of house staff (30-40 students)Hours: Wednesdays, noon-8, Thursday and Friday, 9-5:30, Saturday and Sunday 10-5:30On-site positionSalary: $54-57,000 per yearAre you excited by the challenge of making someone’s day at the Weisman as memorable for the welcome they receive as for the impressive architecture of the building? Do you get a thrill from the prospect of being WAM’s front person—leading a team of student gallery staff to ensure campus and community visitors feel a sense of belonging when they walk through our doors? This may be the gig for you!Weisman Art Museum’s
Visitor Experience Coordinator
is a full-time University of Minnesota staff position, with responsibilities that include deepening student engagement, enhancing visitor experience, and expanding access to the museum as a community resource.This position is responsible for the successful daily operation of the Museum’s front-of-house services and amenities at the Visitor Experience Desk; recruits and supervises a team of 30-40 students who provide high standards of visitor experience while maintaining security for works of art on view.Visitor Experience Coordinator works cross-departmentally to manage a successful employee training program. Work hours include weekend and evening hours to support public programs.Hire, Train and Supervise student gallery staff (50%)Manage daily staffing needs and scheduling for multiple shifts of direct reportsDevelop, implement and maintain student staff onboarding and ongoing training programCollaborate with security director to train students in appropriate methods of museum securitySchedule, train and supervise student visitor services and student guards ensuring proper procedures are followedInitiate an assessment/evaluation process for student employeesConduct exit interviews and use feedback to improve current practicesEnsure appropriate security, supervision, coaching, and modeling of behaviors that are consistent with exceptional hospitality on the museum gallery level at all timesOversee front desk and entryway experience (25%)Lead the daily operations of the front desk with a focus on customer service, organization and efficiency ensuring visitors are attended to professionally and promptlyCollaborate with other members of Building Operations to ensure readiness for handling building evacuations, guest injuries, and other potential emergency situationsLiaise with curatorial and education departments to provide up-to-date exhibition content to front line staffWork with registration to understand museum-related conservation standardsWork with development department to understand membership program in order to present/promote benefits to visitorsCollaborate with marketing and communications department to provide current museum information to front line staff and to visitorsDevelop ways to engage visitors in appropriate and meaningful waysEstablish and work to continually improve museum visitor experience (
25%)Acts as an interdepartmental liaison to ensure exceptional service with a focus on the visitor experience, ensuring visitors who call or visit are attended to professionally and promptly and visitor concerns and complaints are resolved to their satisfaction and the Museum’sGather visitor feedback data and identify potential improvements and/or changes to current Museum practice; COVESBe present in the public spaces, directly observing the quality of the guest experience on a daily basis.Greet tours that come in; develop protocols for orienting groups when they arriveProvide related insights and advocate for services and amenities on behalf of visitors, members, and other external constituentsMaintain dashboards related to the guest experience, allowing for a common understanding of organizational performance over time. Coordinate prioritization and follow-up for areas of improvementCollaborate cross-departmentally to monitor and interpret attendance dataIdentify ways to improve accessibility and inclusion for all Museum visitors and student workersCollaborate across departments to implement increased accessibilityStay abreast of organizational and community happenings and be able to disseminate relevant information to guestsDemonstrate leadership in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environmentProvide support for Museum special programs, including some held during eveningsStay abreast of trends and best practices in the art museum fieldBachelor’s Degree, Hospitality Management, Public Relations, Non-Profit, or Museum experienceSupervisory experience, including hiring, scheduling and trainingExperience in a public-facing, customer service environmentDemonstrated ability and willingness to collaborate with a wide range of stakeholders3-5 years of customer service experienceExperience working in a team based environment and managing multiple prioritiesSuperior interpersonal, facilitation, and public speaking skills.Demonstrated strong project management skills.Demonstrated leadership and management skills, with the ability to engage a diverse range of individuals in matters of vision and strategy, as well as day-to-day workplace issues.Demonstrated sensitivity and awareness of issues relating to access and inclusion.Able to take ownership of problematic situations using proper judgment to find possible solutions or alternatives. Leadership skills necessary for responding authoritatively under stress.Proven ability to engage individuals of diverse backgrounds and experiences.QUALIFICATIONS–preferredComputer experience with Google Suite; Microsoft Office programs, Familiarity with museum database software, as well as new systems, as required.Passion for creating a world-class museum that is recognized for a truly outstanding guest experience.Enthusiasm for working in an organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are necessary.
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