Field Technical Support Engineer

Build your best future with the Johnson Controls team!As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!What we offer:Paid vacation/holidays/sick timeComprehensive benefits package including 401K, medical, dental, and vision careOn-the-job/cross-training opportunitiesEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyWhat you will do:The mission of the Global Products FSP (Fire Suppression Products) Technical Support function is to provide quality service that exceeds customers’ expectations, leading to the wide use and acceptance of our product offerings and solutions, increasing company value, and mitigating business risk. Our Field Technical Support Engineer provides support to our internal/external customers, sales team, contractors, and end users. The Field Technical Support Engineer provides efficient, effective, and cordial technical support. This position is not eligible for Visa sponsorship.How you will do it:Prepare advanced Bill of Materials for contractors, both domestic and internationalCreate and maintain advanced application-specific design and installation drawings and instructions.Complete system flow calculationsUsing CAD software, such as AutoCAD and REVIT, to prepare technical drawings.Maintaining a library of standard drawing templates in Multiple CAD softwareConsult with engineers, architects, and other professional and technical personnel.Provide answers to technical questions from distribution, field sales, and other customers.Gains customer acceptance by explaining system operational improvements.Travel to customer sites to assist in on-site hazard analysis when required.Serve on technical committees and project teams as required.Assist Quality Assurance and Risk Management teams with warranty claims.Monitor, Influence, and provide guidance on applicable industry codes and standards.Review literature to ensure technical correctness before release to the field.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.Review manufacturing drawings for accuracy.Contributes to team effort by accomplishing related tasks as needed.Assist with training of staff in Technical Service and the Training departments.What we look for:Bachelor’s degree in technology or Engineering preferred or similar background through education or related experience.Minimum of 6 years of technical support experienceProficiency in AutoCAD and REVIT platforms

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