Jefferson County, Inc.
Parent Services Manager
Jefferson County, Inc., Watertown, New York, United States,
JOB TITLE
Parent Services ManagerPROGRAM/DEPARTMENT
Jefferson-Lewis Childcare ProjectJ OB LOCATION
518 Davidson Street, Watertown NYPOSITION GRADE
5RATE OF PAY
$17.00 (Pay commensurate with experience)WORK HOURS PER WEEK
35REPORTS TO JLCP
DirectorEMPLOYMENT STATUS
Full-time Regular Non-Exempt
JOB SUMMARY:
The Parent Services Manager is responsible for providing, recording, and reporting on child care referrals in the service area. The activities include, but are not limited to, extensive customer service, data entry, providing information about quality indicators, and offering solutions for child care needs. The Manager will provide support to parents, child care providers, and community partners, and contribute to theJLCP vision of ensuring that the community has access to and support for high-quality child care.
ESSENTIAL JOB FUNCTIONS: THE MAJOR RESPONSIBILITIES OF THIS POSITION INCLUDE BUT ARE NOT
LIMITED TO THE FOLLOWING:• Provide child care referrals to families by phone, in-person, and on-site as needed.• Maintain and manage database (ESCCM) to ensure all data points are recorded.• Assist providers with updates to their ESCCM profile, at least annually. Ensure that providers understand CCR&R role in enrollment.• Follow-up with customers to determine if care was found and support additional needs.• Research and schedule appropriate outreach events to inform parents and families about quality indicators.• Develop a monthly newsletter directed toward parents with topics relating to early childhood and young children.• Review and revise customer materials as needed, to inform parent choices.• Conduct annual child care census and assist with annual needs assessment to determine child care supply, demand, and trends.• Prepare and submit reports on referral, provider, and community statistics for state and local use.• Complete support activities that ensure compliance with JLCP, CAPC, and contractual policies and procedures.• Demonstrate Department commitment to equity, diversity, and community engagement.• Handles other duties as may be required or assigned
MINIMUM REQUIRED JOB QUALIFICATIONS:EDUCATION/EXPERIENCE:
Associate Degree in early childhood education, human services or business preferred. 1-3 years in an office setting or regulated daycare facility. An equivalent combination of training and experience will be considered.
CERTIFICATES AND/OR LICENSES:
Valid Driver's License required.
SKILLS OR OTHER ESSENTIAL REQUIREMENTS FOR THIS POSITION:● Excellent communication and customer service skills (verbal and written)● Comfortable making phone calls and interacting with the public● Above average computer skills (Microsoft Word, Excel, PowerPoint, Google email and applications, and database management).● Knowledge of child care and/or early childhood terminology preferred● Ability to maintain accurate detailed records● Dedication and focused with the ability to prioritize, meet deadlines, and complete multiple tasks with a strong follow through● Creative and strategic thinker to help market and grow our programs/services● Ability to work as a member of a team and independently● Ability to be non-judgmental in working with diverse customers● Positive attitude and team player and cooperate with all JLCP and CAPC staff to provide quality services.● Ability to take direction.
WORK ENVIRONMENT:
Work is performed in the office environment. There may be occasional evening and weekend work.
TRAVEL:
Some driving may be required in Jefferson and Lewis Counties. There may also be occasional regional travel for professional development and regional meetings.
EMPLOYMENT STANDARDS:Able to be non-judgmental in working with diverse customers, work as part of a team, able to complete tasks independently, maintain a professional appearance in manner and attire whendealing with co-workers, clients and the general public.
EQUIPMENT USED:
Computer, telephone, copier/printer, shredder, fax.
PHYSICAL REQUIREMENTS:
Sitting, driving, computer use for documentation and research, lifting, and carrying may be required periodically. Requires close mental and visual attention to perform job duties.
MENTAL AND VISUAL DEMAND:
Requires close mental and visual attention to perform job duties.
SUPERVISORY RESPONSIBILITIES:
None.
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Parent Services ManagerPROGRAM/DEPARTMENT
Jefferson-Lewis Childcare ProjectJ OB LOCATION
518 Davidson Street, Watertown NYPOSITION GRADE
5RATE OF PAY
$17.00 (Pay commensurate with experience)WORK HOURS PER WEEK
35REPORTS TO JLCP
DirectorEMPLOYMENT STATUS
Full-time Regular Non-Exempt
JOB SUMMARY:
The Parent Services Manager is responsible for providing, recording, and reporting on child care referrals in the service area. The activities include, but are not limited to, extensive customer service, data entry, providing information about quality indicators, and offering solutions for child care needs. The Manager will provide support to parents, child care providers, and community partners, and contribute to theJLCP vision of ensuring that the community has access to and support for high-quality child care.
ESSENTIAL JOB FUNCTIONS: THE MAJOR RESPONSIBILITIES OF THIS POSITION INCLUDE BUT ARE NOT
LIMITED TO THE FOLLOWING:• Provide child care referrals to families by phone, in-person, and on-site as needed.• Maintain and manage database (ESCCM) to ensure all data points are recorded.• Assist providers with updates to their ESCCM profile, at least annually. Ensure that providers understand CCR&R role in enrollment.• Follow-up with customers to determine if care was found and support additional needs.• Research and schedule appropriate outreach events to inform parents and families about quality indicators.• Develop a monthly newsletter directed toward parents with topics relating to early childhood and young children.• Review and revise customer materials as needed, to inform parent choices.• Conduct annual child care census and assist with annual needs assessment to determine child care supply, demand, and trends.• Prepare and submit reports on referral, provider, and community statistics for state and local use.• Complete support activities that ensure compliance with JLCP, CAPC, and contractual policies and procedures.• Demonstrate Department commitment to equity, diversity, and community engagement.• Handles other duties as may be required or assigned
MINIMUM REQUIRED JOB QUALIFICATIONS:EDUCATION/EXPERIENCE:
Associate Degree in early childhood education, human services or business preferred. 1-3 years in an office setting or regulated daycare facility. An equivalent combination of training and experience will be considered.
CERTIFICATES AND/OR LICENSES:
Valid Driver's License required.
SKILLS OR OTHER ESSENTIAL REQUIREMENTS FOR THIS POSITION:● Excellent communication and customer service skills (verbal and written)● Comfortable making phone calls and interacting with the public● Above average computer skills (Microsoft Word, Excel, PowerPoint, Google email and applications, and database management).● Knowledge of child care and/or early childhood terminology preferred● Ability to maintain accurate detailed records● Dedication and focused with the ability to prioritize, meet deadlines, and complete multiple tasks with a strong follow through● Creative and strategic thinker to help market and grow our programs/services● Ability to work as a member of a team and independently● Ability to be non-judgmental in working with diverse customers● Positive attitude and team player and cooperate with all JLCP and CAPC staff to provide quality services.● Ability to take direction.
WORK ENVIRONMENT:
Work is performed in the office environment. There may be occasional evening and weekend work.
TRAVEL:
Some driving may be required in Jefferson and Lewis Counties. There may also be occasional regional travel for professional development and regional meetings.
EMPLOYMENT STANDARDS:Able to be non-judgmental in working with diverse customers, work as part of a team, able to complete tasks independently, maintain a professional appearance in manner and attire whendealing with co-workers, clients and the general public.
EQUIPMENT USED:
Computer, telephone, copier/printer, shredder, fax.
PHYSICAL REQUIREMENTS:
Sitting, driving, computer use for documentation and research, lifting, and carrying may be required periodically. Requires close mental and visual attention to perform job duties.
MENTAL AND VISUAL DEMAND:
Requires close mental and visual attention to perform job duties.
SUPERVISORY RESPONSIBILITIES:
None.
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