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Evonik

Manager, Customer Service, HC-North America

Evonik, Piscataway, New Jersey, United States,


What we offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https

://careers.evonik.com/en/about/meet-the-team/

RESPONSIBILITIES

Customer Service Operations

Develop and implement customer service policies and procedures that align with the Evonik Health Care's goals and valuesLead weekly S&OP meetings and prepare month end reports.Serve as an intermediary and work closely with Global Sales Support (GSS) organization to ensure timely delivery of orders.Monitor and evaluate customer service performance metrics to ensure high-quality service deliveryDevelop training programs and provide coaching to customer service representatives to enhance their skills and knowledgeBuild strong relationships with customers and stakeholders to identify opportunities for improving customer experience and satisfactionCollaborate with other departments to address customer concerns and ensure timely resolution of customer issuesDevelop and manage budgets for customer service operationsSupport implementation customer service levels in customer segmentation process.Review orders to ensure compliance of business rules and review exceptions as required.Manage A/R processDigitalization & Process Improvements

Lead and support implementation of digitalization improvements in customer service organization.Stay up-to-date with industry trends and best practices in customer service and implement changes as neededSupport improvement of Order to cash process, including order management, credit management, inventory management, order fulfillment, invoicing, payment and cash application.Ensure that customer feedback is captured, analyzed, and acted upon to continuously improve the quality of serviceTeam Management & Reporting

Promote career development and employee retention programs as needed.Preparing Monthly Reports for the Health Care organizationParticipation in project teams as needed.REQUIREMENTS

Bachelors degree in either a technical field or Bachelors degree in business, logistics / supply chain, economics and experienceMinimum 3 years experience in the life sciences industry, working in supply chain and warehouse management, solid knowledge of CRM, SAP and logistic processesAbility to self-motivate, maintain high level of organization, and coordinate many projects simultaneously;Experience with and ability to work successfully in an international matrix organizationExperience in handling GMP products & material preferredYour ApplicationTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our

careers

portal

. Further information about Evonik as Employer can be found at

https://careers.evonik.com

.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Michelle Rush [C]

Company is

Evonik Corporation#J-18808-Ljbffr