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Tyler Technologies, Inc.

Associate Software Support Specialist, ERP Pro 9 Utilities and Community Develop

Tyler Technologies, Inc., Lubbock, Texas, us, 79430


Associate Software Support Specialist, ERP Pro 9 Utilities and Community Development

Do you possess a passion for people and technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team! We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. Support representatives assist municipalities nationwide in the operation and understanding of our ERP Pro software.This is an entry-level position with a lot of room for career growth. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our utility billing and citizen services products.ResponsibilitiesStrong desire to work with a team that has common goalsPassion for helping clients and building rapportDesire to work in a fast-paced environment where every day offers diverse questionsAptitude for problem-solving and thinking out of the box.Provides inbound support to resolve client inquiries and problems.Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.Determines whether to resolve issues personally or to refer to a more experienced team member.Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).May assist with writing estimates for software modification specifications and documentation of support processes.May submit client issues to the development team for resolution as needed.Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.May create or enhance documentation throughout the support process.Commits to expanding technological skills and knowledge of Tyler products.Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.Performs other duties as assigned.QualificationsBachelor's degree in a related field or equivalent experience.Excellent interpersonal skills.Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.Strong organizational skills.Effective analytical ability, particularly in a technical environment.Excellent written and verbal communication skills.Associate Software Support Specialist, ERP Pro 9 Utilities and Community Development

Apply OnlineDo you possess a passion for people and technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team! We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. Support representatives assist municipalities nationwide in the operation and understanding of our ERP Pro software.This is an entry-level position with a lot of room for career growth. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our utility billing and citizen services products.ResponsibilitiesStrong desire to work with a team that has common goalsPassion for helping clients and building rapportDesire to work in a fast-paced environment where every day offers diverse questionsAptitude for problem-solving and thinking out of the box.Provides inbound support to resolve client inquiries and problems.Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.Determines whether to resolve issues personally or to refer to a more experienced team member.Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).May assist with writing estimates for software modification specifications and documentation of support processes.May submit client issues to the development team for resolution as needed.Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.May create or enhance documentation throughout the support process.Commits to expanding technological skills and knowledge of Tyler products.Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.Performs other duties as assigned.QualificationsBachelor's degree in a related field or equivalent experience.Excellent interpersonal skills.Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.Strong organizational skills.Effective analytical ability, particularly in a technical environment.Excellent written and verbal communication skills.Knowledgeable with Microsoft Office.Location

Lubbock, Texas | RemoteTravel

0-5%Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values

guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .Apply OnlineRequisition Number:2024-4661

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com

or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …Extend job offers to candidates we have never spoken with on the phone or in-personRequest financial information from candidatesOffer jobs through chat rooms, meetups, or hangoutsIf you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com

immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.spacer module is 25pxGet to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.Interested in learning more about what it's like to be a part of our team? Our recruiting team would love to meet you at an upcoming event in your area or virtually.Join our Talent Network to stay connected and up to date on our latest job openings and talent news.

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