Neuropath Healthcare Solutions
Client Services Administrator Intern
Neuropath Healthcare Solutions, Cherry Hill, New Jersey, United States,
Who We Are :
At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Customer Service Administrator to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.
Job Summary:
Our Client Services Administrator will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. This is an unpaid internship position, a flexible schedule is allowed, but availability 5 days a week is preferred.
Duties/Responsibilities:Interacts with clients via telephone or email, to provide support and information on products or services.Collects and enters requests for new or additional services.Case assignments & Service schedulingFields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.Performs client satisfaction calls.Ensures that appropriate actions are taken to resolve clients’ problems and concerns.Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.Attends in-service training as required by regulation.Adheres to all agency administrative and clinical policies and procedures.Performs other related duties as assigned.
Skills/Abilities:Excellent communication skills including active listeningService-oriented and able to resolve customer grievancesProficient computer skills with the ability to learn new softwareMust consent to and pass a formal background check including fingerprintingBeing Bilingual (Spanish Speaking) is a plus
Education and Experience:High school diploma or equivalentOffice operations experience is preferredCustomer service experience is preferred
We are open to referrals, please inquire about when speaking with your recruiter.*This position is temp to hire. After successful completion of 90 days of employment, an offer for full-time employment will be extended.*
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At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Customer Service Administrator to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.
Job Summary:
Our Client Services Administrator will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. This is an unpaid internship position, a flexible schedule is allowed, but availability 5 days a week is preferred.
Duties/Responsibilities:Interacts with clients via telephone or email, to provide support and information on products or services.Collects and enters requests for new or additional services.Case assignments & Service schedulingFields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.Performs client satisfaction calls.Ensures that appropriate actions are taken to resolve clients’ problems and concerns.Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.Attends in-service training as required by regulation.Adheres to all agency administrative and clinical policies and procedures.Performs other related duties as assigned.
Skills/Abilities:Excellent communication skills including active listeningService-oriented and able to resolve customer grievancesProficient computer skills with the ability to learn new softwareMust consent to and pass a formal background check including fingerprintingBeing Bilingual (Spanish Speaking) is a plus
Education and Experience:High school diploma or equivalentOffice operations experience is preferredCustomer service experience is preferred
We are open to referrals, please inquire about when speaking with your recruiter.*This position is temp to hire. After successful completion of 90 days of employment, an offer for full-time employment will be extended.*
#J-18808-Ljbffr