Hitachi Vantara Corporation
Factory IT Service Delivery Specialist (Crystal Springs)
Hitachi Vantara Corporation, Crystal Springs, Mississippi, United States, 39059
DescriptionGeneral Information:Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory Site IT Delivery Specialist for Crystal Springs who will provide overall service delivery to the site to drive value and business growth to the business.
Mission Statement:AsSite IT Service Delivery Specialist,youare responsible for building and providing specific ITSolutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics.Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.The Site IT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship managementfor IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with ITservices.In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.Your Responsibilities:Lead the Site IT team/ resources in the factory or Hitachi Energy siteAct as a point of contact for IT supplier and CDC teams for IT related topicsEnsure the Ticket Mgt, Ticket Triage and EscalationProvide Infrastructure support/ delivery onsiteMaintain Governance and security onsiteCollect and manage the demand business requirements for factory / officeProvide IT Build project managementProvide a first line support and governance for applicationsEnsure OT Asset IT/OT Cybersecurity operational managementEnsure First response for Cybersecurity emergencyPlan and manage factory/ site IT Budget and cost controlEnsure Machine Connectivity with network core switches.Manage specific applications and vendor coordination on software and network connectivity. (PLC programming out of scope)Ensure access to relevant applications for the factory or Hitachi Energy siteEnsures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employeeWork Onsite to the site or factory your assigned to full time.Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.Your Background:Bachelor’s degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems.Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.5+ years prior experience in ITFluent English communication skills & good local language skills of the major country of responsibility2 years of experience in project management of complex global projects.Experience in process management, business process improvement, business process management, or value stream mapping.Experience with manufacturing operations methods, process, and change management is an advantage.Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.Flexibility to manage multiple shifts of IT resources in a factory environment.Tools:• MS Office Products-Excel, Word, Sharepoint, Teams, Outlook• SNOW Service Now Enterprise IT Management Platform.• Microsoft DevOps, Microsoft Azure• SAP S4Hana• Information/Data & Analytics/Business IntelligenceMethodologies of this role:• ITIL 4 Preferred• L6S Lean 6 Sigma Certified• PM/Agile PM• COBITEqual Opportunity Employer
(EOE)-Females/Minorities/Protected
Veterans/Individuals with DisabilitiesProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner.
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Mission Statement:AsSite IT Service Delivery Specialist,youare responsible for building and providing specific ITSolutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics.Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.The Site IT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship managementfor IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with ITservices.In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.Your Responsibilities:Lead the Site IT team/ resources in the factory or Hitachi Energy siteAct as a point of contact for IT supplier and CDC teams for IT related topicsEnsure the Ticket Mgt, Ticket Triage and EscalationProvide Infrastructure support/ delivery onsiteMaintain Governance and security onsiteCollect and manage the demand business requirements for factory / officeProvide IT Build project managementProvide a first line support and governance for applicationsEnsure OT Asset IT/OT Cybersecurity operational managementEnsure First response for Cybersecurity emergencyPlan and manage factory/ site IT Budget and cost controlEnsure Machine Connectivity with network core switches.Manage specific applications and vendor coordination on software and network connectivity. (PLC programming out of scope)Ensure access to relevant applications for the factory or Hitachi Energy siteEnsures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employeeWork Onsite to the site or factory your assigned to full time.Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.Your Background:Bachelor’s degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems.Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.5+ years prior experience in ITFluent English communication skills & good local language skills of the major country of responsibility2 years of experience in project management of complex global projects.Experience in process management, business process improvement, business process management, or value stream mapping.Experience with manufacturing operations methods, process, and change management is an advantage.Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.Flexibility to manage multiple shifts of IT resources in a factory environment.Tools:• MS Office Products-Excel, Word, Sharepoint, Teams, Outlook• SNOW Service Now Enterprise IT Management Platform.• Microsoft DevOps, Microsoft Azure• SAP S4Hana• Information/Data & Analytics/Business IntelligenceMethodologies of this role:• ITIL 4 Preferred• L6S Lean 6 Sigma Certified• PM/Agile PM• COBITEqual Opportunity Employer
(EOE)-Females/Minorities/Protected
Veterans/Individuals with DisabilitiesProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner.
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