Northern Bank
Client Implementations Practice / Project Manager
Northern Bank, Woburn, Massachusetts, us, 01813
Northern Bank is currently recruiting for a Client Implementations Practice / Project Manager to join our PMO organization. This is a ground level opportunity within our Digital Solutions group to help establish, define, and manage the Client Implementations process. As a Client Implementations Practice manager, you will define the processes, deliverables, and other details necessary for repeatable and successful client implementations of our digital solutions. You will also lead the implementation projects, interact with clients on regular basis, and provide as needed, individualized customer service. You will need to be closely familiar with how Clients operate and how they leverage our solutions to help meet with their needs. You will be responsible for leading medium to large client projects and/or segments of larger, more complex projects through the project development life cycle. Projects may cross departments and impact various lines of business. You will work closely with sponsors and Systems counterparts to define the project scope, develop the project plan, and manage the project budget. You will be responsible for the execution of project tasks, mitigation of project risks, resolution of issues and management of resources to successfully meet project goals and deliverables. You will lead a team of subject matter experts, analysts, and other participants to ensure successful project execution in accordance with best practices and standards. Part of your duties may also include providing coaching and performance feedback for project team members and communicating effectively with project sponsors and stakeholders.
Key responsibilities include:
Define and implement the processes, procedures and artifacts required for a successful and repeatable Client Implementation PracticePlan and implement new Client projects for our digital solutions using strong organizational and project management skillsProvide training and other onboarding services to new Clients and conduct regular support conference callsUnderstand Client needs at a level of detail sufficient to define functional requirementsServe as the liaison between Clients and Northern TeamsBuild and foster strong Client relationshipsProvide exemplary customer service via email and phoneDemonstrate new functionality and communicate Client feedbackUtilize internal tools and procedures for screen sharing, recording training materials, creating documentation, implementation tracking, and any other way to aid in the implementation of new Client accountsLead the project team and various business units in defining scope, planning, budgeting and control all project tasks, resources and deliverables.Apply strong project management standards and best practices to ensure successful execution of projectsReview business cases, business requirements, functional specifications, and implementation plansEffectively communicate project expectations to project members and stakeholders in a timely and clear fashionEnsure thorough testing of all system changesProvide project and portfolio status reports and analysis to senior leadershipManage scope of project to minimize scope “creep.” Understand the changing business needs and how it impacts the overall project and recommend solutionsCollaborate and negotiate project goals across the BankQualifications:
BS/BA degree and/or equivalent work experience10+ years project management related work experienceBanking industry experience a plusDemonstrated understanding of project management principles, tools and techniques including business case development, ROI analysis, planning and issues managementExcellent verbal and written communication skills, including comfort with negotiationand influencing stakeholdersScrum certifications would be a plusNotable relationship building skillsProblem-solving and sound judgmentStrong Analytical skillsAbility to deal with ambiguityAbout Northern Bank & Trust CompanyNorthern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of $2.65 billion with 13 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on
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Key responsibilities include:
Define and implement the processes, procedures and artifacts required for a successful and repeatable Client Implementation PracticePlan and implement new Client projects for our digital solutions using strong organizational and project management skillsProvide training and other onboarding services to new Clients and conduct regular support conference callsUnderstand Client needs at a level of detail sufficient to define functional requirementsServe as the liaison between Clients and Northern TeamsBuild and foster strong Client relationshipsProvide exemplary customer service via email and phoneDemonstrate new functionality and communicate Client feedbackUtilize internal tools and procedures for screen sharing, recording training materials, creating documentation, implementation tracking, and any other way to aid in the implementation of new Client accountsLead the project team and various business units in defining scope, planning, budgeting and control all project tasks, resources and deliverables.Apply strong project management standards and best practices to ensure successful execution of projectsReview business cases, business requirements, functional specifications, and implementation plansEffectively communicate project expectations to project members and stakeholders in a timely and clear fashionEnsure thorough testing of all system changesProvide project and portfolio status reports and analysis to senior leadershipManage scope of project to minimize scope “creep.” Understand the changing business needs and how it impacts the overall project and recommend solutionsCollaborate and negotiate project goals across the BankQualifications:
BS/BA degree and/or equivalent work experience10+ years project management related work experienceBanking industry experience a plusDemonstrated understanding of project management principles, tools and techniques including business case development, ROI analysis, planning and issues managementExcellent verbal and written communication skills, including comfort with negotiationand influencing stakeholdersScrum certifications would be a plusNotable relationship building skillsProblem-solving and sound judgmentStrong Analytical skillsAbility to deal with ambiguityAbout Northern Bank & Trust CompanyNorthern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of $2.65 billion with 13 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on
(/NorthernBankM A/),
(@northernbankma), Instagram (@northernbankma) and
(company/northern-bank-ma/).
#J-18808-Ljbffr