Supervisor, Donor Family Support

At STA, we believe our superpower is our people. It is no accident that our values are rooted in saving lives through organ and tissue donation. This role is focused on growing, looking for a different way to drive our mission and sustaining the best OPO in the country. The Donor Family Support Supervisor oversees day-to-day operations of the Donor Family Support team and leads special programs, resources, and opportunities for donor families, transplant recipients, and donation partners.Under the strategic direction of the Director of Marketing Communications, the Donor Family Support Supervisor is responsible for ensuring their team has the tools and resources needed to offer meaningful touchpoints and connection opportunities for donor families. The supervisor will ensure that families receive updates and information within appropriate timeframes, including outcome letters, surveys, and correspondence with transplant recipients if so desired. This role is responsible for leading and executing special projects and events to honor heroic donors and their families, including onsite family visits to STA’s legacy center, various post-donation education/support sessions, and donor recognition events which may be hosted by STA and/or partners. This position supports and encourages the opportunity for donor families and recipients to continue engaging with STA and the STA Foundation.Essential Job Functions and Responsibilities:· Oversees day-to-day activities for the Donor Family Support team· Promotes and shares unique growth opportunities for each member of the teamo Provides routine feedback during 1:1 meetings and delivers annual staff evaluationso Coordinates and encourages ongoing development opportunities in order to invest in team members and continue improving the level of service provided to donor families· Maximizes team resources and oversees department budgeto Manages schedules and reviews/approves time off requests, ensuring appropriate onsite staffing to support families during business hourso Maintains department budget and inventory levels, ensuring adequate supply of educational, support, and memory making materials are on hand and available for ordering in the STA swag shop· Leads and executes special projects and events for donor families, including but not limited to post-donation education/support sessions, donor family/recipient meets, wall of hero ceremonies, and donor recognition events which may be in collaboration with hospital/community partners· Serves as primary onsite contact for donor families visiting the legacy center, providing updates and support to family as needed· Continuously seeks ways to further streamline and maximize impact of initiatives which fall under the Donor Family Support team· Collaborates with other STA teams including Family Care, Donor Services, and Hospital Development to identify best practices and ensure continuity of care for the families we serve· Provides guidance to team on interactions with donor families, recipients, and donation partners· Ensures all family touchpoints are prepared and sent within designated timeframes· Connects families with appropriate resources and information, including opportunities to continue engaging with STA through special events/projects, volunteering, and sharing their story· Reviews all outgoing communications to ensure accuracy, spelling, and grammar· Educates STA staff and donation partners about the role of the Donor Family Support team and program by speaking during new hire orientation and various partner education opportunities· Performs other duties as assignedCompliance:· OSHA CATEGORY DEFINITION: Category 3 - The incumbent in this position has no potential for occupational exposure· The incumbent will have access to confidential material and is required to use discretion with this information and comply with STA Confidentiality policyEducation, Experience, and Licensing Requirements:· Bachelor’s degree preferred. Areas of study could include Communications, Counseling, Ministry, Social Work, Psychology or a related area of focus. Equivalent level of experience will be considered.· Bereavement Facilitator certification preferred within one year of employment; however, relevant experience will be considered.· Previous experience in a supervisory role requiredQualifications and Skills:· Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly· Detail oriented, organized, and able to demonstrate excellent time management skills. Ability to prioritize multiple requests and meet assigned deadlines· Ability to work both independently and as part of a team required· Ability to cope with high levels of stress and able to handle a heavy workload· Ability to travel in light and commercial aircraft or drive his/her personal auto in order to meet all job duties and responsibilitiesPHYSICAL ENVIRONMENT / WORKING CONDITIONS:Normal office environment, travel in light and commercial aircraft, or automobile in order to meet all theduties and responsibilities of the position.

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