Onboarding Specialist

About AltruistAltruist is a fast growing fintech company that's transforming the financial advice industry. Our mission is to make financial advice better, more affordable, and accessible to everyone. We’re a modern custodian built exclusively for registered investment advisors (RIAs). As we disrupt legacy custodians and revolutionize the $100T RIA market, we're seeking exceptional individuals to join our team. If you embody our core values of kindness, brilliance, and grit, and are passionate about making a meaningful impact, we want to hear from you!About the positionWe’re seeking a highly experienced Onboarding Specialist dedicated to making the transition to Altruist brokerage as seamless as possible, helping to drive high satisfaction, adoption, and retention for enterprise-level firms. Experience in both operations and service of financial institutions will be a significant advantage. As the subject matter expert on Altruist’s core product offering, operational processes, and best practices, Onboarding Specialists must be adept at incorporating both strategic and tactical layers into their onboarding strategy to develop a trusting partnership with advisors and create a plan for moving their committed business to Altruist and getting the most out of the platform.What you’ll doLead and optimize onboarding strategies for large-scale enterprise firmsWork with senior executives and stakeholders to customize enterprise-level onboarding solutions leveraging Altruist resources for a white-glove onboarding experienceServe as a trusted partner by utilizing expertise in the RIA industry and acquiring in-depth in-depth knowledge of Altruist products and operationsTailor approach to meet each customer’s specific needs; gain familiarity with all stakeholders and full staffConnect dots across Sales, Customer Success, Operations, Product, Engineering, and Compliance teams to optimize migration experienceEnsure a timely and efficient migration of committed assetsCreate and execute personalized training for key features of the Altruist platform; meet the training needs of the various enterprise stakeholders and staffStrengthen customer relationships in partnership with Sales counterparts; work to deeply understand customer goals and pain pointsAnticipate customer questions; flag issues and risks early; escalate and pull in subject matter experts as needed to strategize the best approach to a resolutionCreate a sense of calm and trust throughout the transition experienceManage multiple concurrent migrations of varying complexityContribute to the creation and maintenance of onboarding collateral and artifactsChampion customer needs internally to help prioritize product roadmap decisionsIdentify opportunities to improve team efficiency and moraleMove seamlessly between migration efforts, project work, and other related dutiesWhat you’ll bring3+ years of experience in a similar enterprise B2B role with 5+ years of experience in the financial services industry and a deep knowledge of the Registered Investment Advisor landscape to address their unique challenges, drive continuous improvement, and deepen relationships through value-added onboarding supportFINRA Series 7 and Series 63 licensed (required)Proficient with core customer success tools (e.g., Salesforce, Google Apps, MS Excel)Proven track record in managing complex onboarding processes for large, complex RIAs to ensure successful outcomes and drive loyaltySuccessful track record of project managing complex enterprise onboarding effortsAbility to correlate customer pain points and needs to Altruist business valueA creative problem solver with expertise in product development, the wealth management industry, and larger RIAsHigh emotional intelligence; ability to build trust quickly, prioritizes the personal touchDemonstrates executive-level presence and excels in communication, presentation, and active listening skillsFlexible mindset and ability to rapidly adapt to new demands and challengesAdaptable in handling frequent changes, delays, and unforeseen events, while effectively communicating throughoutSense of urgency and bias to action without losing track of the detailsTeam mindset focused on setting each other up for success; low egoLos Angeles, CA salary range

$79,000

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$113,000 USD

BenefitsCompetitive salary and stock optionsPremium Healthcare, Dental, and Vision insurance plansGenerous paid parental leave401(k) savings plan with matching contributionsFlexible paid time offTotal compensation includes a competitive benefits package along with equity in the form of Stock Options (ISOs). A salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure

fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth.Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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