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Oak Street Health, Inc.

Nursing Director of Clinical Support (Ohio & Western Pennsylvania)

Oak Street Health, Inc., Mission, Kansas, United States,


Nursing Director of Clinical Support (Ohio &Western Pennsylvania)

Learning and Development



Ohio, OHRole Description

We are looking for aresults oriented field based Director of Clinical Support with strong leadership, interpersonal, and communication skills to exercise administrative and functional supervision over nursing personnel. The ideal field-based Director of Clinical Support executes quarterly objectives and long-term goals to ensure the successful recruitment, retention and engagement of our clinical team members (Nurse / Medical Assistant / Phlebotomists)throughout the region they support, consistent with Oak Street Health’s mission. This individual collaborates with stakeholders regionally and centrally, including the central VP of Nursing, to ensure alignment on initiatives, clear priorities, and consistent communication throughout the region, in order to achieve targets. The field-based Director of Clinical Support plays an integral role in the field Leadership Team of their respective region to ensure all aspects of the business are aligned with quality nursing care, optimal patient outcomes, and excellent patient experience.Core Responsibilities

In collaboration with the central VP of Clinical Support, and the local regional leadership team, align on aplan to achieve quarterly and annual nursing goals in accordance with regional targets in patient care, quality, and experience. Support the care team nurses with achieving these goals, to meet Oak Street Health’s high standards of patient care.In partnership with local leaders, support the recruitment and hiring of clinical staff, hiring for fit to our values, mission, and promote team diversity to ensure staff are reflective of the communities we serve, while developing astrong pipeline particularly for new centers.In partnership with the centralized training function, ensure consistent and comprehensive onboarding for new care team Nurses/MAs/Phlebotomists.In collaboration with nursing leadership, support the development of and own the local execution of ongoing nursing development opportunities including but not limited to nursing grand rounds, specialized training programs, and annual clinical competencies.Prioritize clinical team member retention by creating an engaging culture that inspires commitment and encourages excellence and strives for equity and inclusion.Remain knowledgeable of industry standards and state regulations, and monitor and review best practices as necessary.Advise the regional and central nursing leadership teams about performance, and opportunities to improve care outcomes, quality, experience, and employee engagement.Collaborate with Central and Regional Leadership in implementation of clinical operational standards and processes to streamline operations and patient flow.Work with the clinical and leadership team to implement and execute new clinical services and programs, including addressing gaps and providing feedback on program improvement.Leverage central policies and procedures, and refine locally as needed, for improvement of patient flow and safety.Ensure the patient safety program goals and standards are executed consistently in the supported centers.What are we looking for?

Current license to practice as aregistered nurse.Bachelor degree in nursing strongly preferred; Advanced degree preferred.Minimum of 3years nursing experience.Ability to independently manage and lead projects in atimely manner with minimal supervision, and ability to prioritize and effectively navigate multiple competing priorities.Demonstrated skill in problem solving, critical thinking, conflict resolution, and exceptional communication skills.A flexible and positive attitude, and astrong desire to change the traditional primary care paradigm.High emotional intelligence as evidenced by ability to evaluate/perceive asituation from multiple lenses and understand various perspectives in coming to problem resolution.Travel RequiredSomebody who embodies being

‘ Oaky’ (seebelow).Ideal Candidates willhave

Experience as avisionary and inclusive leader who inspires and motivates team members to perform their best, and align with our mission.Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously manage multiple projects with high level of quality and productivity.Demonstrated ability to effectively deal with ambiguity, including handling risk and uncertainty in amanner consistent with Oak Street Health values; flexible and adaptable.Ability to coach, direct, motivate, and evaluate nursing staff while prioritizing safe, consistent, and quality care for patients.A high degree of integrity, and be results driven.What Does Being

“ Oaky” LookLike?

Assuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing relentlessly determinedWhy Oak Street Health?

Oak Street Health is on amission to

“ Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody

“ Oaky” values and passion for our mission.Mission-focused career impacting change and measurably improving health outcomes for medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers toapply.

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We look forward to hearing fromyou.Thank you for considering acareer at Oak Street Health. Please take aminute to fill out the following form. After you have completed your application an email will be sent to you with information about how to check the status of your application.Preferred NamePhone Number *Email Address *Address line 1 *Address line 2City *State *Salary Requirements *

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