Employee Relations Specialist (Southern CA) - Behavioral Health 901 (Remote Posi

POSITION SUMMARYThe Employee Relations Specialist is responsible for engaging with employees and leaders to ensure an equitable, inclusive, and respectful experience for all employees. This includes responding to employee concerns, conducting workplace investigations, managing medical accommodations, ensuring compliance with company policies, regulations, and work rules. This position handles a wide range of complex and highly sensitive employment situations and must maintain confidentiality and engage with employees at all levels of the organization.ESSENTIAL FUNCTIONSDemonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholdersConduct complex and sensitive workplace investigations which includes identifying the appropriate investigation strategies, communicating findings, and providing recommendations for employment action.Handle a wide range of complex and highly sensitive employment issues.Analyze HR metrics to identify trends and develop action plans.Manage accommodations related to disabilities and leave of absences.Partner with third party leave administration to respond to questions and address concerns.Provide recommendations for policy updates.Remain tactful, calm, and professional in adversarial situations.Respond to employee complaints and assist leaders with responding to union grievances.Assist legal with gathering information to respond to lawsuits and agency claims.Interpret policies, procedures, and Collective Bargaining Agreements to ensure consistent application.Provide updates and training on policies, procedures, and work rules to employees and leaders.Participates in union negotiations and collect all necessary data to prepare for bargaining.Provide guidance and direction to leaders on performance improvement matters.Utilize and maintain database to track complaints, investigations, and union grievances.Exercise independent judgement and perform work with minimal guidance.Open availability and flexibility to work according to the needs of the businessQUALIFICATIONSRequired:BA/BS degree in Human Resources or related field and five (5) years' experience as a Human Resource Generalist with one (1) year of labor relations experience.Thorough understanding of employment and HR related laws, regulations, policies, principles, concepts, and practices.Excellent oral and written communication skills.Ability to effectively organize work and proficiency in Microsoft Word and ExcelAbility to work at a high level of autonomy to manage multiple ongoing issues and complex employee relations matters with minimum supervision.A valid California Driver's License and a driving record acceptable to Telecare's insurersOut of state travelApplicant must be fingerprinted and receive clearance from the Department of JusticeMust be at least 18 years of ageAll opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may applyPreferred:Human Resource Certification (PHR, SPHR, SHRM-CP, SHRM-SCPPrevious experience providing Human Resources support for a health care organizationSKILLSExcellent fact finding and investigative skillsAbility to analyze data, trends, and insights to identify the root cause of issuesProficiency in using Microsoft Word and ExcelPHYSICAL DEMANDSThe physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to walk, stand, sit, twist, bend, and occasionally required squat, kneel, crawl, and climb, as well as to frequently, twist, reach and do simple and power grasping and lift and carry items weighing 25 pounds or less. The position requires manual deviation, repetition and dexterity and to occasionally drive and be exposed to uneven walking ground. Visual requirements include computers and books exposure.EOE AA M/F/V/DisabilityIf job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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