Graves Gilbert Clinic
HELP DESK ANALYST INFORMATION TECHNOLOGY
Graves Gilbert Clinic, Bowling Green, Kentucky, United States, 42103
- Answer and manage the Help Desk line, providing timely and professional responses to end-user inquiries.
- Log and categorize service requests accurately, with a focus on supporting clinical applications like EMR and Practice Management systems.
-Provide specialized assistance for clinical applications, including troubleshooting issues related to EMR and Practice Management.
-Collaborate with healthcare professionals to ensure optimal utilization of clinical software.
-Ensure the proper functioning of Windows-based systems and promptly resolve desktop-related issues.
- Independently resolve technical issues when possible, and escalate to the appropriate IT staff for specialized clinical support.
- Conduct timely follow-ups with end-users to ensure resolution and communicate the status of unresolved issues.
- Assist end-users in troubleshooting and resolving technical problems, with a particular focus on clinical application workflows.
- Provide proactive support and guidance to healthcare staff to enhance their use of IT tools.
- Collaborate with IT team members to identify opportunities for process improvement, especially in the context of healthcare applications.
- Collect and relay constructive feedback from healthcare professionals to improve the overall IT support experience.
-As expected with all healthcare positions, must adhere to HIPAA/OSHA/BLOODBORNE PATHOGEN regulations and maintain associated workplace trainings.
-Other duties as assigned/necessary.
Requirements:
2+ years work experience in Help Desk environment highly preferred.
Troubleshooting Windows OS
MS Office support
Networking support
Printer support, local and network
VoIP phone support
Excellent interpersonal & communication skills (oral and written) with high focus on customer service
Must have ability to multi-task and prioritize in a very busy environment.
This position will involve an on-call rotation.
- Log and categorize service requests accurately, with a focus on supporting clinical applications like EMR and Practice Management systems.
-Provide specialized assistance for clinical applications, including troubleshooting issues related to EMR and Practice Management.
-Collaborate with healthcare professionals to ensure optimal utilization of clinical software.
-Ensure the proper functioning of Windows-based systems and promptly resolve desktop-related issues.
- Independently resolve technical issues when possible, and escalate to the appropriate IT staff for specialized clinical support.
- Conduct timely follow-ups with end-users to ensure resolution and communicate the status of unresolved issues.
- Assist end-users in troubleshooting and resolving technical problems, with a particular focus on clinical application workflows.
- Provide proactive support and guidance to healthcare staff to enhance their use of IT tools.
- Collaborate with IT team members to identify opportunities for process improvement, especially in the context of healthcare applications.
- Collect and relay constructive feedback from healthcare professionals to improve the overall IT support experience.
-As expected with all healthcare positions, must adhere to HIPAA/OSHA/BLOODBORNE PATHOGEN regulations and maintain associated workplace trainings.
-Other duties as assigned/necessary.
Requirements:
2+ years work experience in Help Desk environment highly preferred.
Troubleshooting Windows OS
MS Office support
Networking support
Printer support, local and network
VoIP phone support
Excellent interpersonal & communication skills (oral and written) with high focus on customer service
Must have ability to multi-task and prioritize in a very busy environment.
This position will involve an on-call rotation.