NIC Global
IT Helpdesk-C
NIC Global, Chillicothe, Ohio, United States, 45601
JOB TITLE:
IT Helpdesk Technician
LOCATION:
Chillicothe, OH
ESSENTIAL FUNCTIONS/DUTIESSupports users locally and remotely across multi-site SDWAN and external networks.Triages and prioritizes Helpdesk tickets, driving to resolution and documenting. Escalates when appropriate.Manages and creates user and computer accounts in Active Directory and provision Exchange mailboxes.Client support of Microsoft Operating Systems: Windows 10 through Windows 11, Office 2013 through 365, and Citrix thin clients, manages Citrix sessions, CAD/CAM engineering software, and ERP endpoint connectivity.Configures and troubleshoots handheld data collection scan gun devices.Creates image and provision client systems from bare metal.Trains new and established users on IT policies, services, etc.Document and implement training materials and programs.Ensures documentation of standards and procedures.Maintains and updates asset and inventory management.Manages printers and spooler service, copiers, scanners, and faxes.Manage third party contractors for installation, repair, and maintenance of onsite systems.Supports production machine tool attached equipment (Predator, Build to Monitor, Pick to Light, Digi-Serial device, CMM).Perform regular preventative maintenance on IT assets.Experience with PLC, microcontrollers, etc. a plus but not a requirementThis job description reflects the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required, based upon business needs, at any time with or without notice.QUALIFICATIONS
High school level education or equivalent specialized training which may be obtained in vocational courses or on the job.IT related Certifications desired, but not required. (Microsoft, Network +, A+ )2-3 years of user/system support
PHYSCIAL DEMANDS
Ability to lift 50lbs with or without accommodations.
IT Helpdesk Technician
LOCATION:
Chillicothe, OH
ESSENTIAL FUNCTIONS/DUTIESSupports users locally and remotely across multi-site SDWAN and external networks.Triages and prioritizes Helpdesk tickets, driving to resolution and documenting. Escalates when appropriate.Manages and creates user and computer accounts in Active Directory and provision Exchange mailboxes.Client support of Microsoft Operating Systems: Windows 10 through Windows 11, Office 2013 through 365, and Citrix thin clients, manages Citrix sessions, CAD/CAM engineering software, and ERP endpoint connectivity.Configures and troubleshoots handheld data collection scan gun devices.Creates image and provision client systems from bare metal.Trains new and established users on IT policies, services, etc.Document and implement training materials and programs.Ensures documentation of standards and procedures.Maintains and updates asset and inventory management.Manages printers and spooler service, copiers, scanners, and faxes.Manage third party contractors for installation, repair, and maintenance of onsite systems.Supports production machine tool attached equipment (Predator, Build to Monitor, Pick to Light, Digi-Serial device, CMM).Perform regular preventative maintenance on IT assets.Experience with PLC, microcontrollers, etc. a plus but not a requirementThis job description reflects the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required, based upon business needs, at any time with or without notice.QUALIFICATIONS
High school level education or equivalent specialized training which may be obtained in vocational courses or on the job.IT related Certifications desired, but not required. (Microsoft, Network +, A+ )2-3 years of user/system support
PHYSCIAL DEMANDS
Ability to lift 50lbs with or without accommodations.