Customer Success Manager

About Odaseva:Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we’re backed by Salesforce Ventures.Odaseva’s integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.It's a great time to join us!When you join Odaseva, you’ll work alongside some of the most accomplished people in the Salesforce ecosystem.Your Role:As a Customer Success Manager, you will be a key contributor to the success of Odaseva.You’re part Project Manager, Consultant, Product Expert and cross-stream Quarterback. Our Customer Success Technologists’ main goal is to ensure the success and happiness of our strategic customers leading towards increased adoption, retention, customer satisfaction and ultimately, the expansion of the Odaseva footprint.Your responsibilities will include:Acting as the trusted advisor that drives product adoption and satisfaction of our Success Plan and Top-20 global customersCreating a relationship of trust and technical credibility with our customers to better identify and meet their Data Governance and Security needsStaying up-to-date with the latest Odaseva Platform enhancements and known issues to be relevant and impactful with your customers and peersLeading the onboarding process of our key customersAccelerating the adoption of the Odaseva products for each customer to help them achieve maximum value from their investment in our technologyDelivering deep product demos to increase the awareness of our products to our customersBeing the main point of contact for your customers and sharing your knowledge to address complex use casesBeing the escalation point of contact when needed and driving proactive/reactive initiatives to manage accounts at risk (red accounts)Being the Voice of the Customer for feedback to the relevant streams regarding product enhancements, new features, and processes change suggestions to improve our technology, support and elevate customer experienceMobilizing other Odaseva resources in order to maximize customer satisfactionEngaging in renewal and upsell conversations with designated Sales team members to expand the Odaseva customer footprintSharing your technical knowledge with the greater CSM / CST organization through regular enablement sessionsParticipating to the creation of meaningful content to improve our Knowledge Base and overall documentationYou will bring:12+ years of proven experience working in a customer-facing technical role within the Salesforce ecosystem or in the Data Governance, Backup, or Security industries5+ Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Developer, Cloud Consultant, etc)Strong experience leading and facilitating executive meetings or technical workshops with admins and architectsAbility to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etcProject manager mindset (prioritization, multitasking and organization skills)Willingness to share their technical knowledge with their peersExcellent written and verbal communication skills, empathetic, good listener with the ability to establish trustful relationshipsAbility to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and servicesAbility to align our platform features with customer objectivesUnderstanding of key data governance concepts (backup, restore, security) and share this knowledge with customers via meetings, webinars, and whitepaper and peers in CSM training sessionsAbility to prioritize and perform effectively in a highly dynamic work environmentFull professional proficiency in EnglishOdaseva’s values are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and TeamworkOdaseva offers an inclusive, supportive work environment where talented people innovate and grow. In our work together, we seek to be smart, humble, hardworking and above all - collaborative. If this sounds like a good fit for you, we encourage you to apply.We are:Pro-equality, pro-diversity️ A team of smart and kind people (inspire emulation - not competition)️ A culture of professional excellence yet casual styleA place where you can make an impact and grow your career️ A company at the forefront of data & cloud innovationA competitive employerTruly international, with offices in Paris, San Francisco, Sydney and LondonIn favour of Flex officeOdaseva is an EEO employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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