Staffing Resource Group, Inc
Data Analyst
Staffing Resource Group, Inc, Centreville, Virginia, United States, 22020
Job Description
Data Analyst
MUST BE: US CITIZEN or GREEN CARD HOLDER only!
Salary: $45-50/hr DOE
Location: Centreville, VA (ON-SITE)
Industry: Defense / Information Technology
Schedule: M-F 8AM-5PM
Requirements:BS Degree in Information Sciences or HS Diploma with 4-6 years of related work experience providing business/data analytics and optimizing end users support processesProficiency in analyzing and interpreting data from various sources, including support tickets, PC inventory, and workflow data, to derive meaningful insights and identify trends.Strong expertise in using automation tools, particularly Power Automate, to design and implement automated workflows that streamline processes and eliminate manual steps.Ability to create interactive and visually compelling dashboards and reports using Power BI, presenting data insights in an easily understandable manner for stakeholders.Advanced skills in SQL and Excel for efficient data manipulation, data cleansing, and performing complex data analysis tasks.In-depth knowledge of IT End User Support processes and best practices, including familiarity with common end-user issues and support needs.Understanding of ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management) principles and how data analysis contributes to continuous service improvement.Experience in using data-driven insights to identify areas for service enhancement and process optimization, contributing to a culture of continuous improvement within the IT support team.Excellent communication skills to convey data-driven insights and recommendations to both technical and non-technical stakeholders effectively.Meticulous attention to detail to ensure data accuracy, consistency, and completeness in all data analysis and reporting activities.Strong problem-solving skills to proactively identify challenges, bottlenecks, and opportunities for automation and service improvement.Microsoft Power BI and Power Automate CertificationITIL Foundation CertificateDue to government requirements, candidates must be US Citizens
Duties:Dive deep into data analysis, mining insights from various sources, including support tickets, PC inventory, and workflow data, to provide meaningful recommendations for process automation.Proactively identify patterns and trends to gain invaluable insights into end-user support needs, common issues, and bottlenecks that can be resolved through automation, adhering to ITIL and ITSM best practices.Collaborate closely with cross-functional teams to develop data-driven solutions that significantly enhance the end-user support experience and contribute to continuous service improvement initiatives.Utilize the power of Power Automate to design and implement automated workflows, eliminating manual and repetitive tasks, while ensuring compliance with ITIL processes.Create impactful and visually compelling dashboards and reports using Power BI, allowing stakeholders to access real-time data for better decision-making and service level improvements.Take ownership of data quality, ensuring data accuracy, consistency, and completeness, thereby increasing the reliability of insights derived from the analysis to drive continuous improvement.Stay at the forefront of industry trends, adopting cutting-edge data analysis and automation techniques, and applying them within the framework of ITIL and ITSM methodologies.
Keyword Search String: IT, Information Technology, Help Desk, End User Support, Devices, Technical Support, Data Analyst, ITIL, Power BI
EOE/ADA
#J-18808-Ljbffr
Data Analyst
MUST BE: US CITIZEN or GREEN CARD HOLDER only!
Salary: $45-50/hr DOE
Location: Centreville, VA (ON-SITE)
Industry: Defense / Information Technology
Schedule: M-F 8AM-5PM
Requirements:BS Degree in Information Sciences or HS Diploma with 4-6 years of related work experience providing business/data analytics and optimizing end users support processesProficiency in analyzing and interpreting data from various sources, including support tickets, PC inventory, and workflow data, to derive meaningful insights and identify trends.Strong expertise in using automation tools, particularly Power Automate, to design and implement automated workflows that streamline processes and eliminate manual steps.Ability to create interactive and visually compelling dashboards and reports using Power BI, presenting data insights in an easily understandable manner for stakeholders.Advanced skills in SQL and Excel for efficient data manipulation, data cleansing, and performing complex data analysis tasks.In-depth knowledge of IT End User Support processes and best practices, including familiarity with common end-user issues and support needs.Understanding of ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management) principles and how data analysis contributes to continuous service improvement.Experience in using data-driven insights to identify areas for service enhancement and process optimization, contributing to a culture of continuous improvement within the IT support team.Excellent communication skills to convey data-driven insights and recommendations to both technical and non-technical stakeholders effectively.Meticulous attention to detail to ensure data accuracy, consistency, and completeness in all data analysis and reporting activities.Strong problem-solving skills to proactively identify challenges, bottlenecks, and opportunities for automation and service improvement.Microsoft Power BI and Power Automate CertificationITIL Foundation CertificateDue to government requirements, candidates must be US Citizens
Duties:Dive deep into data analysis, mining insights from various sources, including support tickets, PC inventory, and workflow data, to provide meaningful recommendations for process automation.Proactively identify patterns and trends to gain invaluable insights into end-user support needs, common issues, and bottlenecks that can be resolved through automation, adhering to ITIL and ITSM best practices.Collaborate closely with cross-functional teams to develop data-driven solutions that significantly enhance the end-user support experience and contribute to continuous service improvement initiatives.Utilize the power of Power Automate to design and implement automated workflows, eliminating manual and repetitive tasks, while ensuring compliance with ITIL processes.Create impactful and visually compelling dashboards and reports using Power BI, allowing stakeholders to access real-time data for better decision-making and service level improvements.Take ownership of data quality, ensuring data accuracy, consistency, and completeness, thereby increasing the reliability of insights derived from the analysis to drive continuous improvement.Stay at the forefront of industry trends, adopting cutting-edge data analysis and automation techniques, and applying them within the framework of ITIL and ITSM methodologies.
Keyword Search String: IT, Information Technology, Help Desk, End User Support, Devices, Technical Support, Data Analyst, ITIL, Power BI
EOE/ADA
#J-18808-Ljbffr