Compass Group
SENIOR PATIENT EXPERIENCE MANAGER/REGISTERED NURSE - New Orleans, LA
Compass Group, Los Angeles, California, United States,
Job Summary
The Senior Patient Experience Manager will have oversight and support multiple sites. You will be responsible for managing locations, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores. You will also monitor all matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans.Key Responsibilities:Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performanceMaintains and supports client satisfaction at a level that ensures account retentionAssists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needsIncreases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing successConducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass One patient satisfaction strategiesConnects with National Director, Patient Experience and the other Regional Patient Experience Managers regularly to discuss obstacles, national trends, national efforts, region goals, and progressAssist with Sales VP and/or Sales Directors in the bid and selling process as requiredVisit selected priority accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occursAssists in the HR planning process to support implementation of strategies and tactics including proper staffing levelsInterviews and assists in the selection of on-site Patient Experience leadersWorks with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementationCoaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growthPreferred Qualifications:Multi-unit experienceBachelor's Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience5-7 years experience in nursing with service-oriented operations; hospitality and/or healthcare experience preferred -
REGISTERED NURSE
would be idealLeading patient experience initiatives strongly desirableGood coaching and on-the-job training skills requiredExcellent organizational skills and ability to multi-task essentialProficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and OutlookExhibits initiative, responsibility, flexibility, and leadershipFiscal and budgetary skills
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The Senior Patient Experience Manager will have oversight and support multiple sites. You will be responsible for managing locations, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores. You will also monitor all matters relating to account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals, and future business growth plans.Key Responsibilities:Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performanceMaintains and supports client satisfaction at a level that ensures account retentionAssists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needsIncreases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing successConducts frequent on-site audits of high incentive/high risk accounts to confirm implementation of Compass One patient satisfaction strategiesConnects with National Director, Patient Experience and the other Regional Patient Experience Managers regularly to discuss obstacles, national trends, national efforts, region goals, and progressAssist with Sales VP and/or Sales Directors in the bid and selling process as requiredVisit selected priority accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occursAssists in the HR planning process to support implementation of strategies and tactics including proper staffing levelsInterviews and assists in the selection of on-site Patient Experience leadersWorks with on-site management team to develop the region's patient satisfaction plan for customer service initiatives and ensures its successful implementationCoaches and evaluates on-site Patient Experience Managers; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growthPreferred Qualifications:Multi-unit experienceBachelor's Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience5-7 years experience in nursing with service-oriented operations; hospitality and/or healthcare experience preferred -
REGISTERED NURSE
would be idealLeading patient experience initiatives strongly desirableGood coaching and on-the-job training skills requiredExcellent organizational skills and ability to multi-task essentialProficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and OutlookExhibits initiative, responsibility, flexibility, and leadershipFiscal and budgetary skills
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