MSX International Inc.
Technical Advisor Team Lead - Los Angeles, CA
MSX International Inc., Los Angeles, California, United States, 90079
Title: Technical Advisor Team Lead
Job Type:
Full-time with BenefitsWho We AreFor more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.Are you looking for a new opportunity?If you have experience in leading a fast-paced, multidisciplinary team, then we may be looking for you.What We Are Looking For:Do you currently or have you in the past been an ASE certified technician?Do you like training and leading a team of Technical advisors/Technicians?Do you like delegating responsibilities to the team and being their “go-to”?If your answer is yes to the questions listed above, MSXi might have the right opportunity for you! We are expanding one of our signature programs and are looking for a Team Lead to lead/supervise the team of automotive technical experts who can troubleshoot technical issues, advise dealers, contribute to fix-it-right first time and liaise with multiple OEM departments. Your day-to-day will include local travel to designated dealerships, training the Technical Advisors/Technicians, assigning work to the team, supervising their daily activities, reporting their KPIs, and problem-solving.The Lead Technical Advisor key tasks are:Lead, supervise and train Technical AdvisorsBe knowledgeable in all duties of skilled automotive technicianLead discussions, meetings and act as a subject matter expertEnsure focus on reduction of buybacks through a timely and correct repairProviding dealership consultations on repair order documentation, repair service agreements, and facility inspectionsEnsuring the improvement of the customer experience and increasing “fixed first visit” casesReport team’s KPIsWhat We Have to Offer:Full-time position with benefits effective the first of the month following 30 days of employmentBenefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discountsHybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend workMonthly paid car allowancePaid standard US holidays and paid vacation timeQualifications Required:A minimum of 5 years automotive experience required; current ASE certification is preferred but previously certified individuals will be consideredExperience in leading a teamExperience in training, coaching, and mentoring a teamHighly motivated, critical thinker, adaptive, and autonomous with the ability to deliver measurable resultsAbility to travel locally/regionally to dealershipsAbility to analyze and document vehicle case updates using Microsoft Excel toolsAbility to communicate technical information to all levelsAbility to analyze data and create custom reports using provided templatesAbility to effectively use MS Outlook, MS Word, MS Excel, and MS PowerPointAbility to work independently and manage a progressive workload in a fast-paced environmentMSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90k to $110k based on current experience.
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Job Type:
Full-time with BenefitsWho We AreFor more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.Are you looking for a new opportunity?If you have experience in leading a fast-paced, multidisciplinary team, then we may be looking for you.What We Are Looking For:Do you currently or have you in the past been an ASE certified technician?Do you like training and leading a team of Technical advisors/Technicians?Do you like delegating responsibilities to the team and being their “go-to”?If your answer is yes to the questions listed above, MSXi might have the right opportunity for you! We are expanding one of our signature programs and are looking for a Team Lead to lead/supervise the team of automotive technical experts who can troubleshoot technical issues, advise dealers, contribute to fix-it-right first time and liaise with multiple OEM departments. Your day-to-day will include local travel to designated dealerships, training the Technical Advisors/Technicians, assigning work to the team, supervising their daily activities, reporting their KPIs, and problem-solving.The Lead Technical Advisor key tasks are:Lead, supervise and train Technical AdvisorsBe knowledgeable in all duties of skilled automotive technicianLead discussions, meetings and act as a subject matter expertEnsure focus on reduction of buybacks through a timely and correct repairProviding dealership consultations on repair order documentation, repair service agreements, and facility inspectionsEnsuring the improvement of the customer experience and increasing “fixed first visit” casesReport team’s KPIsWhat We Have to Offer:Full-time position with benefits effective the first of the month following 30 days of employmentBenefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discountsHybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend workMonthly paid car allowancePaid standard US holidays and paid vacation timeQualifications Required:A minimum of 5 years automotive experience required; current ASE certification is preferred but previously certified individuals will be consideredExperience in leading a teamExperience in training, coaching, and mentoring a teamHighly motivated, critical thinker, adaptive, and autonomous with the ability to deliver measurable resultsAbility to travel locally/regionally to dealershipsAbility to analyze and document vehicle case updates using Microsoft Excel toolsAbility to communicate technical information to all levelsAbility to analyze data and create custom reports using provided templatesAbility to effectively use MS Outlook, MS Word, MS Excel, and MS PowerPointAbility to work independently and manage a progressive workload in a fast-paced environmentMSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90k to $110k based on current experience.
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