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Leidos Holding

ITSM Engineer

Leidos Holding, BOULDER, CO


Description
Leidos is seeking an IT Service Management Engineer on the NOAA Cyber Security Center contract. This position will be part the Security Engineering and Operations (SE&O) team. SE&O is responsible for infrastructure and security tools for the NOAA Cyber Security Center as well as supporting 5 Trusted Internet Connection Access Provider (TICAP) sites.

Primary Responsibilities
  • Support Service Management processes and procedures to perform timely incident response and coordinate with functional engineering teams regarding service restoration for critical cybersecurity services.
  • Work independently to fulfill requests for approved services, including tracking of all request data, ensuring customer satisfaction, and tracking request status through closure.
  • Create incident tickets when reports of service outage or disruption are received, conduct triage, and where possible take action to restore service. Work with functional engineering teams to ensure timely resolution of all tickets.
  • Work with functional engineering teams and the Information Systems Security Officer to improve processes and timeliness of incident response and request fulfilment as well as validate processes to meet required security guidelines.

Basic Qualifications
  • Bachelor's degree in science, technology, engineering or related discipline.
  • A desire to learn about cybersecurity and the engineering of tools to support cybersecurity operations.
  • Basic understanding of networking, virtualization, server and desktop maintenance.
  • Must be capable of analyzing data from multiple sources.
  • Must possess strong written and verbal communication skills and must be capable of understanding, documenting, and communicating the status of requests and incident response.
  • - Candidate must be a US citizen with current active DOD Secret or Top-Secret clearance.

Preferred Qualifications
  • Experience supporting Red Hat Linux and Windows systems, including server operations and maintenance.
  • Experience supporting a helpdesk.
  • Experience supporting a Security Operations Center as an analyst or engineer.
  • Experience with Implementation and maintenance of Next Generation Firewall Features (Application aware filtering, DNS, IPS, Web filtering, SSL Inspection)
  • Experience with automation tools such as Netbrain, Ansible, XSOAR, Fortimanager, Panorama.
  • Experience with managing SSL, and IPSEC VPN clients and site to site VPNs
  • ZTNA experience preferred
  • Experience with Fortinet products
  • Experience with Palo Alto Products
Original Posting Date: 2024-06-24While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $68,900.00 - $124,550.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.