Senior Account Director

We're looking for a Senior Account Director to join the Hero Digital Commercial team. This person will be a leader and help drive relationships and strategy for a portfolio of accounts with a special emphasis on B2B verticals. We are looking for someone who has a broad understanding of the digital landscape (experience design, digital products & platforms, digital marketing, online advertising, etc.), partner alliances (Adobe, Optimizely, Salesforce, etc) who provide client satisfaction, account revenue growth, and overall business profitability. Open to candidates residing in the Western region of the US.

What you'll do
• Build strong relationships with high-level contacts within the client organization.

• Understand client business goals & KPIs and lead our team to generate solutions to attain those goals.
• Develop and lead strategic digital campaigns, projects, and initiatives.
• Lead the development of detailed proposals, estimates, and statements of work.
• Serve as a leader on the Client Services team and within the larger organization by developing and mentoring junior talent, as well as by creating an environment where employees feel both challenged and valued.
• Grow existing accounts and make valuable contributions to our clients.
• Assist with new business pitches, including team management, deck creation, client communication and presentations.
• Recommend measures to improve work process methods, equipment performance, and quality of product.
• Represent Hero Digital both in front of our clients and at relevant industry and local events.
• Mentor staff and lead a team.

Who you are

• You have a bachelor's degree or higher, preferably in one of the following areas: business, marketing, communications, engineering, or computer science.
• Your experience spans 12+ years of Account Management in digital marketing, online advertising, or web development.
• Strong understanding of content management systems (CMS), analytics, display media, social media, paid search, SEO, and customer experience (CX) marketing.
• Solid experience in formulating and driving long-term strategic account plans, strategies, and roadmaps coupled with the ability to react quickly, assess, and implement solutions.
• Strong history of people management, and able to create a positive and harmonious environment for your team.
• Intellectually curious and motivated to stay up-to-date on industry structure, trends, initiatives, and issues.
• Excellent written and verbal communications, outstanding presentation skills, and a high degree of emotional intelligence.
• Google Analytics & Adwords Certification strongly preferred.
• Real passion for digital marketing and technology.

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status

Who we are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience.

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey.

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth.

We're expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other.

Core Values:

• Perspective- We solve our clients' hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
• Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
• Curiosity- We love to solve hard problems by looking in unexpected places, always asking "What if...?" Because that's where the magic happens.
• Expertise- We take pride in the time and dedication that it takes to be the experts that we are - because that drive is the foundation of our success.
• Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We're an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.