Fidelity Investments
Director, Engagement & Change Management
Fidelity Investments, Merrimack, NH
Job Description:
The Role
The Fidelity Associate is at the center of all we do in Digital Workplace. Our primary focus is to ensure Fidelity associates have an integrated and engaging digital experience and adopt any new technologies that are designed to create efficiency in the way they work. In this role, you will navigate changes to business processes, systems, and technology, ensuring smooth transitions for associates. By applying a structured methodology, you'll create and execute change management strategies that maximize adoption while minimizing resistance. Additionally, you will assist with associate engagement, organizational change management, strategic planning, and the development of technical change management communications.
Your responsibilities include providing strategic consultation and leading the deployment of large-scale technical product rollouts. This involves building digital strategy and shaping change management approaches as well as leading the positioning and messaging of communications. Additionally, you will develop strategies to accelerate adoption, enhance utilization, and improve proficiency in using Enterprise Technology products. By building associate personas and journey maps, you'll assess the impact of change and identify risk mitigation tactics. Drafting, advising, and reviewing content for organizational change management communications and product updates will be part of your role. You'll also provide technical consultation on executive presentations and guide messaging across various communication channels. Anticipating organizational challenges and resistance, you'll create risk mitigation plans and establish technical standards for organizational change management.
The Expertise & Skills You Bring
The Team
As a member of the Digital Workplace team, you will work in a collaborative, dynamic, and creative environment at Fidelity Investments. Our team is focused on understanding the associate experience, driving innovative digital experiences, and ensuring everyone has the right digital tools, training, and support to do their best work. We craft effective change management and adoption communications and pay attention to every detail in the "last mile." We work hand-in-hand across enterprise teams to jointly develop vision, prioritize, and execute on specific digital products.
Certifications:
Category:
Business Analysis
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
The Role
The Fidelity Associate is at the center of all we do in Digital Workplace. Our primary focus is to ensure Fidelity associates have an integrated and engaging digital experience and adopt any new technologies that are designed to create efficiency in the way they work. In this role, you will navigate changes to business processes, systems, and technology, ensuring smooth transitions for associates. By applying a structured methodology, you'll create and execute change management strategies that maximize adoption while minimizing resistance. Additionally, you will assist with associate engagement, organizational change management, strategic planning, and the development of technical change management communications.
Your responsibilities include providing strategic consultation and leading the deployment of large-scale technical product rollouts. This involves building digital strategy and shaping change management approaches as well as leading the positioning and messaging of communications. Additionally, you will develop strategies to accelerate adoption, enhance utilization, and improve proficiency in using Enterprise Technology products. By building associate personas and journey maps, you'll assess the impact of change and identify risk mitigation tactics. Drafting, advising, and reviewing content for organizational change management communications and product updates will be part of your role. You'll also provide technical consultation on executive presentations and guide messaging across various communication channels. Anticipating organizational challenges and resistance, you'll create risk mitigation plans and establish technical standards for organizational change management.
The Expertise & Skills You Bring
- College degree required, MBA a plus
- Experience or certification in deployment of large-scale technical product rollouts and change management
- 3 plus years of experience in digital strategy and process improvement involving technology
- Exceptional writing, storytelling, and verbal communication skills specifically for technical change management.
- Strong problem-solving skills with the ability to propose and implement effective solutions to technical issues.
- Experience building and revising SharePoint content, Content Management Tools (CMT), and PowerPoint
- Self-motivated and capable of working autonomously while effectively collaborating with colleagues.
- Detail-oriented and capable of handling multiple priorities under tight deadlines.
- Strong business acumen with an understanding of organizational complexity and technology-related challenges.
- Experience leading teams through technology changes and inspiring associates to adopt new ways of working
- Comfortable navigating a corporate environment, adept at gathering necessary information and technical requirements, and sensitive to cultural nuances
- Proven ability to work with all levels of the organization, especially with senior leaders, to champion and apply best practices
- Familiarity with agile methodology, product management, and phases of the product lifecycle and implementation
- Excellent consultation, communication, and coaching skills
The Team
As a member of the Digital Workplace team, you will work in a collaborative, dynamic, and creative environment at Fidelity Investments. Our team is focused on understanding the associate experience, driving innovative digital experiences, and ensuring everyone has the right digital tools, training, and support to do their best work. We craft effective change management and adoption communications and pay attention to every detail in the "last mile." We work hand-in-hand across enterprise teams to jointly develop vision, prioritize, and execute on specific digital products.
Certifications:
Category:
Business Analysis
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.