Manager II, Platform Engineering (Pega)

Job Description

The Manager II provides leadership to leaders and/or professionals and is accountable for the performance and results of multiple related teams. Decisions are guided by division objectives. The Leadership impacts the business results of a division by setting priorities, allocating resources, and developing policies and plans.

Responsibilities

• Manage or perform work associated with IT infrastructure & systems administration (internal or outsourcing staff) including installation, configuration, administration, support and maintenance of IT software and hardware systems, IT data/voice network systems, and internal databases.
• Ensure the uptime, performance, and resource availability of the computers and other IT systems; matching the organization's resources with the demand placed on them; monitoring organization's wide area and/or local area network performance; identifying and resolving network problems; upgrading network hardware, software and telecommunications equipment; IT data center facility operations; and ensuring the quality, accuracy and security of databases.
• Provide overall leadership to architecture and governance for large strategic projects and/or programs; ensure effective management of projects from inception through implementation.
• Prepare reports and make presentations to senior management.
• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements.
• Oversee the development and implementation of plans to implement system changes.
• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met.

Qualifications

• Experience in leading, guiding and coaching professional staff.
• Experience in resource allocation and management.
• Experience in managing personnel and information technology resources.
• Advanced knowledge of Service Life Cycle.
• Advanced knowledge of Platform Engineering, Design, Troubleshooting, Configuration and Audits.
• Advanced knowledge of DevOps, Infrastructure as Code, Configuration as Code.
• Effective in producing desired results and achieving goals and objectives.
• Experience in working with all levels of staff, management, stakeholders, vendors.
• Effective skill relationship building, negotiation and facilitation skills.
• Advanced knowledge of automated systems.
• Experience in developing and managing budget.
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships.
• Knowledge and familiarity with the best principles and practices in the field of records management.
• Experience managing a records management program in a large and complex organization.
• Ability to advocate and manage large scale change.
• Knowledge of applicable laws.
• Knowledge of e-discovery and electronic records technologies.
• Able to understand and quickly identify key issues related to recommendations and decisions, to make recommendations in difficult and complex situations, and to develop consensus.
• Able to analyze problems, create solutions and motivate others to adopt effective courses of action and to stimulate and motivate individuals and groups to achieve desired goals.
• 3-5 years in records management fields.
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely.
• Bachelor's Degree in Information Technology, Computer Science or other related field.
• Experience in Business Rules Engines, Business Process Management, and Case Management Platforms.

Desired Qualifications

• Knowledge of Azure Cloud and containerized applications.
• One or many of Pega Systems certification.
• One or many of PMP, Agile or DevOps Certifications.
• Advanced Knowledge of NFCU operations, processes and procedures Enterprise Linux, MS Windows Server, AIX, or Hypervisor VMware.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America's Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023
• Fortune Best Workplaces for Women ™ 2023
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.