Kansas Action for Children, Inc
Emergency Call Handling Solution Architect - US RE
Kansas Action for Children, Inc, Topeka, Kansas, United States,
Job Description
Overview:The ECH Solution Architect is accountable for the detailed operational design of the system being implemented, from equipment to call flow to Network, and, as such, is considered the Design Authority for the project.The Solution Architect will conduct a detailed Call Flow design based on the customer's requirements and provide advice and information on the benefits and risks of possible solutions. Product integration includes applications, directory services, IP and telephony networking, security, servers, and storage across several hardware and virtualization platforms.The ECH Solution Architect will work closely with Project Manager(s), Sales Engineers, Channel Partners, and customers at various stages of project deployments to provide expert consultation, detailed call flow documentation, cabinet drawings, and infrastructure solutions to enable quality Emergency Call Handling implementations.Responsibilities include:Technical integrity of the deployed solutionCollaboration and oversight of all other technical resources supporting the projectRequirements gathering needed for the proper and successful deploymentSupport Project Manager and customer in coordination of meetings and resources needed for project successSite walks (remote or onsite) to confirm solution requirements and assess the installation environmentLeading the detailed Operational Call Flow Design meetings with the project team and customer, either on-site or remotelyDetailed Post Sales Design document (VESTA)Cabinet layout drawings (CallWorks)Support System Staging teamParticipate in and ensure the successful cutover of Motorola ECH solutions.Participation in the approval and execution of the Methods of ProcedureDelivery and management of project-specific documentationProvide support and mentorship to other team membersSpecific Knowledge / Skills:Expertise in VESTA and/or CallWorks software suites is a mustExperience in deployment and integration of complex IP and TDM telephony products and systemsExpertise with PBX and telco analog, digital, and SIP-based technologies.Expertise with TCP/IP networkingWorking knowledge of IP Subnetting, switching, and routingPrevious experience in Public Safety Applications, including deployment, integration, and implementation, and/or previous or current operations and administration skills within a PSAP environment are a plusExperience leading and being a consultative representative of complex projectsCommunication skills are essential for taking complex designs and technologies and presenting them to a non-technology-skilled audienceAbility to work collaboratively with cross-functional regional managementAbility to effectively communicate with relevant peers and senior stakeholders, including the customerAbility to apply critical thinking skills to solve problems and make decisionsAbility to manage difficult or emotional customer... For full info follow application link.
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Overview:The ECH Solution Architect is accountable for the detailed operational design of the system being implemented, from equipment to call flow to Network, and, as such, is considered the Design Authority for the project.The Solution Architect will conduct a detailed Call Flow design based on the customer's requirements and provide advice and information on the benefits and risks of possible solutions. Product integration includes applications, directory services, IP and telephony networking, security, servers, and storage across several hardware and virtualization platforms.The ECH Solution Architect will work closely with Project Manager(s), Sales Engineers, Channel Partners, and customers at various stages of project deployments to provide expert consultation, detailed call flow documentation, cabinet drawings, and infrastructure solutions to enable quality Emergency Call Handling implementations.Responsibilities include:Technical integrity of the deployed solutionCollaboration and oversight of all other technical resources supporting the projectRequirements gathering needed for the proper and successful deploymentSupport Project Manager and customer in coordination of meetings and resources needed for project successSite walks (remote or onsite) to confirm solution requirements and assess the installation environmentLeading the detailed Operational Call Flow Design meetings with the project team and customer, either on-site or remotelyDetailed Post Sales Design document (VESTA)Cabinet layout drawings (CallWorks)Support System Staging teamParticipate in and ensure the successful cutover of Motorola ECH solutions.Participation in the approval and execution of the Methods of ProcedureDelivery and management of project-specific documentationProvide support and mentorship to other team membersSpecific Knowledge / Skills:Expertise in VESTA and/or CallWorks software suites is a mustExperience in deployment and integration of complex IP and TDM telephony products and systemsExpertise with PBX and telco analog, digital, and SIP-based technologies.Expertise with TCP/IP networkingWorking knowledge of IP Subnetting, switching, and routingPrevious experience in Public Safety Applications, including deployment, integration, and implementation, and/or previous or current operations and administration skills within a PSAP environment are a plusExperience leading and being a consultative representative of complex projectsCommunication skills are essential for taking complex designs and technologies and presenting them to a non-technology-skilled audienceAbility to work collaboratively with cross-functional regional managementAbility to effectively communicate with relevant peers and senior stakeholders, including the customerAbility to apply critical thinking skills to solve problems and make decisionsAbility to manage difficult or emotional customer... For full info follow application link.
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