Selling and Support Captain

JOB DESCRIPTIONAt Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.Job Summary:As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience ManagerWhat we can offer you:An inclusive, challenging, and refreshingly fun work environmentEmpowerment to perform impactful work with tangible resultsCoverage across medical, dental, vision, and retirementEmployee Assistance Program (mental health and financial literacy resources)Fully-Funded education benefits may include 100% of tuition, books, and feesColleague Resource Groups (CRGs), give-back/volunteer opportunitiesWhat you will do:Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.Lead colleagues in the execution and completion of assigned tasksAs an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstandingEnsure high-level of customer service through problem-solving and customer-focused resolutions.Enhance the in-store customer experience by promoting our Macy's mobile appMeet with People Leaders throughout the day to plan and monitor total store activitiesProvide People Leaders continuous feedback that drives a positive customer experience and improves our processes.Perform store opening and closing procedures, including accessing alarm system and settling the registersLead and participate in the adherence to our best in class merchandise standards.Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.Who you are:Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associateFlexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctualityProficient in communicating effectively with customers and providing clear direction to colleaguesSelf-starter in adapting quickly to changing customer expectations and needsResourceful and able to adapt quickly to changing priorities and deadlines1-2 years of direct retail experience preferredHigh school diploma or equivalentEssential Physical Requirements:Prolonged periods (at least two consecutive hours) of standing/walking around the store or departmentFrequent use of computers and handheld electronic equipmentReaching, including above eye level, crouching, kneeling, stooping and color visionLifting and moving items weighing up to 30 lbs.Bring your creativity, energy and ideas to the Macy's team – Apply Today!

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