New Leaf Community Markets, Inc.
TRIAD (Trained in All Departments)
New Leaf Community Markets, Inc., Half Moon Bay, California, United States, 94019
Job Title: TRIAD (Trained in All Departments)Department: OperationsReports To: Store ManagerFLSA Status: Non-ExemptEssential Duties and Responsibilities
TRIADs are responsible for the following duties (additional duties may be assigned as needed):
Trains to work in all departments, providing coverage and support.Follows all policies and procedures specific to each department being supported.Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.Supports cashiering and other Front-End tasks such as ringing up products, bagging customer purchases, or performing carry-outs.Supports food service departments, such as Deli, Juice Bar, and Meat and Seafood. Tasks include but aren’t limited to preparing products through slicing, wrapping, weighing, taring, pricing, and labeling.Follows company-provided recipes and specifications to ensure accuracy and consistency.Processes customers’ made-to-order items accurately and expeditiously.Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.Executes product demos, including sponsored demos, vendor demos, and themed tastings.Accurately receives and scans vendor deliveries, returns, and credits into the corresponding inventory management software.Completes customer special orders thoroughly and provides follow-through as needed.Maintains whole-store cleanliness, cleans restrooms and deli seating area (DSA), sweeps, mops, empties trash, cleans parking lot, washes, and stocks kitchen equipment.Stocks, rotates, and faces products with attention to product quality and expiration dates.Handles damaged and spoiled products according to company policy.Receives and unloads merchandise; checks quality, count, and condition. Communicates any issues to management and the merchandising team.Maintains cleanliness, organization, and rotation of all areas, products, and supplies.Maintains accurate pricing and signage that meets merchandising standards.Maintains awareness of current ads, promotions, holidays, and events.Demonstrates comprehensive knowledge of products throughout the store, with the willingness to continue learning. Seeks to further product knowledge in specific departments.Customer Service SkillsTRIADs are expected to provide customer service that is
extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. TRIADs are expected to have a positive “can-do” attitude; treat others with respect; and easily adjust to changes in the workplace.Education and/or Experience
Previous customer service, food service, retail, or grocery experience preferred. Knowledge of the Retail Operations department or experience working across multiple retail grocery departments (Front End, Prepared Foods / Deli, Produce, Meat and Seafood, etc.) is highly preferred.Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. He or she is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The individual must frequently lift or move up to 50 pounds and occasionally lift or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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TRIADs are responsible for the following duties (additional duties may be assigned as needed):
Trains to work in all departments, providing coverage and support.Follows all policies and procedures specific to each department being supported.Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.Supports cashiering and other Front-End tasks such as ringing up products, bagging customer purchases, or performing carry-outs.Supports food service departments, such as Deli, Juice Bar, and Meat and Seafood. Tasks include but aren’t limited to preparing products through slicing, wrapping, weighing, taring, pricing, and labeling.Follows company-provided recipes and specifications to ensure accuracy and consistency.Processes customers’ made-to-order items accurately and expeditiously.Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.Executes product demos, including sponsored demos, vendor demos, and themed tastings.Accurately receives and scans vendor deliveries, returns, and credits into the corresponding inventory management software.Completes customer special orders thoroughly and provides follow-through as needed.Maintains whole-store cleanliness, cleans restrooms and deli seating area (DSA), sweeps, mops, empties trash, cleans parking lot, washes, and stocks kitchen equipment.Stocks, rotates, and faces products with attention to product quality and expiration dates.Handles damaged and spoiled products according to company policy.Receives and unloads merchandise; checks quality, count, and condition. Communicates any issues to management and the merchandising team.Maintains cleanliness, organization, and rotation of all areas, products, and supplies.Maintains accurate pricing and signage that meets merchandising standards.Maintains awareness of current ads, promotions, holidays, and events.Demonstrates comprehensive knowledge of products throughout the store, with the willingness to continue learning. Seeks to further product knowledge in specific departments.Customer Service SkillsTRIADs are expected to provide customer service that is
extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. TRIADs are expected to have a positive “can-do” attitude; treat others with respect; and easily adjust to changes in the workplace.Education and/or Experience
Previous customer service, food service, retail, or grocery experience preferred. Knowledge of the Retail Operations department or experience working across multiple retail grocery departments (Front End, Prepared Foods / Deli, Produce, Meat and Seafood, etc.) is highly preferred.Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. He or she is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The individual must frequently lift or move up to 50 pounds and occasionally lift or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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