Director of Operations - MA3

Leap Brands is looking to fill a Director of Operations position. This position is ideal for someone who has a strong background in multi-unit operation management within the Restaurant Industry.As the Director of Operations you’ll lead the operations for multiple locations with full P&L oversight, set the standards, culture and expectations for the other leaders in our company. Our client is a results driven company that understands the success is driven from their locations and this all starts with the staff. As the Director of Operations you must know how to train, motivate and be hands on with the team members when needed.Responsibilities

Drive sales, increase customer loyalty and reduce operating costsUse performance management tools, including development plans, to provide guidance and feedback to teamInterview, hire, develop, and manage all star unit level management staffBuild a strong work environment and moraleFull P&L responsibilitiesOversees all General Managers; Responsible for GM development and successSet clear expectations for GM's, their authority and autonomy and support them in developing their people & guest experience in the restaurantDevelop leadership bench at restaurant levels. Assistant general manager and hourly managers to create succession planning and opportunitiesProvide specific feedback and coaching on management’s performance, areas of improvement & growth path. Set clear expectations for their development and execution standards at the restaurant. Develops each GM's leadership of People, Culture, Operations & FinanceCollaboration between FOH & BOH at store and Executive level. Insure communication between executive level and the storeQualifications

Bachelor's Degree preferred5+ years of experience in multi-unit management in a quick-service or full-service chain organization10+ years of P&L experienceDemonstrated advance level ability to communicate, influence, and negotiate decisions while motivating assigned staffAbility to prioritize and work on multiple projects simultaneouslyDemonstrated ability to work in a team environmentPrior management experienceKnowledge of Back of House Systems, Point of Sale Systems, Restaurant Operating Systems and the InternetAdvanced understanding of budgetary concepts and proceduresAdvanced understanding of performance review process

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