New Era Technology
Senior Project Manager - Remote
New Era Technology, Indianapolis, Indiana, us, 46262
Senior Project Manager - RemoteFull BenefitsMedicalDentalVision401K match28 PTO Days including company holidaysNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.RequirementsThe
Senior Project Manager Hybrid / Remote
is responsible for administering overall operational supervision and accountability for projects and service for the assigned accounts. The
Senior Project Manager
is responsible for the daily supervision of incoming service and installation requests, the operational delivery for the account support team, and the metrics based supervision of a team of Project Managers, Project Coordinators and Operations Expeditors, typically of 8 or fewer employees. The Senior Project Manager is responsible for operational status, risk, and delivery communication with Sales and Customer Experience personnel. In the case of assigned accounts where a Customer Experience resource is not assigned, the Senior Project Manager serves as the main point of communication between the assigned customer, Operations and Sales.Primary DutiesLead the implementation of project and process management methodology, standards and tools to drive and facilitate successful project delivery in conjunction with the Project Management office where applicable.Lead project kick-off meetings to ensure proper initiation of a given project. Act as initial point of escalation for all issues that require further investigation. Complete accurate monthly forecasting report to aid in proper staffing and future financial analysisAssist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project TeamProactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budgetAccurately estimate costs and revenue for the life cycle of Projects and/or Programs according to our company goals and standardsMaintain accurate and detailed information on Projects and/or Programs pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholdersManage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems that were included as part of the project bid. New Era Technology www.neweratech.com solutions@neweratech.comConduct financial forecasting of all projects assigned to the Project Team, maintaining Project Team budget and P&L profitabilityDevelop strong partnerships across the organization to ensure project collaboration and successBuild and maintain trusted relationships with customers and stakeholdersAct as the main point of contact and communication between all internal and external contactsProvide upper management with assessments and identification of potential new business relating to assigned customerEnsure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreementDrive measurable operational excellence improvements in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.Assist in the building and development of teams that are results oriented, highly motivated, empowered, proactive and focused on continued improvementLead supervisory responsibilities include assisting with interviewing and hiring team members and supervising the training of employees; planning, assigning, and directing work; assisting with appraising performance; rewarding and assisting with disciplining employees; addressing complaints and resolving problems; assisting with the preparation and delivery of employee evaluations.Align with corporate goals and strategies by supervising project teams to key metrics and communicating operations performance through reportingSupervise Project Team employees to ensure that departmental practices, procedures, and expectations are met, and that they are fulfilling their assigned responsibilitiesProvide ongoing coaching and mentoring to Project Managers and the Project TeamImprove customer satisfaction/NPS scoresEnsure that corporate policies and procedures are understood and followedEnsure accountability to SLA and customer satisfactionProvide Operations Managers and the Director of Operations with regular Project Team performance updatesAssist the Operations Manager and the Director of Operations in the development of annual Project Team budgetsAttend and contribute to weekly Operations meetingCompetencyAbility to collaborate with all internal resources to ensure the highest levels of customer satisfaction are maintainedAbility to calculate figures using methods above to determine operational amounts or needs.Ability to anticipate potential problems and proactively troubleshoot to resolve issues.Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.Identify ways to measure and improve system performance.Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.Ability to establish and retain customer confidenceRequired Education & Experience RequiredBachelor’s Degree or equivalent work experienceMinimum of 3 years Project Management or equivalent experienceMinimum of 3 years employee leadership/supervisory experiencePreferred Education & Experience RequiredPMP CertificationWorking knowledge of structured cabling and associated peripherals, voice technologies, VoIP and Point of Sale (POS) systems strongly preferred
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Senior Project Manager Hybrid / Remote
is responsible for administering overall operational supervision and accountability for projects and service for the assigned accounts. The
Senior Project Manager
is responsible for the daily supervision of incoming service and installation requests, the operational delivery for the account support team, and the metrics based supervision of a team of Project Managers, Project Coordinators and Operations Expeditors, typically of 8 or fewer employees. The Senior Project Manager is responsible for operational status, risk, and delivery communication with Sales and Customer Experience personnel. In the case of assigned accounts where a Customer Experience resource is not assigned, the Senior Project Manager serves as the main point of communication between the assigned customer, Operations and Sales.Primary DutiesLead the implementation of project and process management methodology, standards and tools to drive and facilitate successful project delivery in conjunction with the Project Management office where applicable.Lead project kick-off meetings to ensure proper initiation of a given project. Act as initial point of escalation for all issues that require further investigation. Complete accurate monthly forecasting report to aid in proper staffing and future financial analysisAssist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project TeamProactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budgetAccurately estimate costs and revenue for the life cycle of Projects and/or Programs according to our company goals and standardsMaintain accurate and detailed information on Projects and/or Programs pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholdersManage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems that were included as part of the project bid. New Era Technology www.neweratech.com solutions@neweratech.comConduct financial forecasting of all projects assigned to the Project Team, maintaining Project Team budget and P&L profitabilityDevelop strong partnerships across the organization to ensure project collaboration and successBuild and maintain trusted relationships with customers and stakeholdersAct as the main point of contact and communication between all internal and external contactsProvide upper management with assessments and identification of potential new business relating to assigned customerEnsure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreementDrive measurable operational excellence improvements in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.Assist in the building and development of teams that are results oriented, highly motivated, empowered, proactive and focused on continued improvementLead supervisory responsibilities include assisting with interviewing and hiring team members and supervising the training of employees; planning, assigning, and directing work; assisting with appraising performance; rewarding and assisting with disciplining employees; addressing complaints and resolving problems; assisting with the preparation and delivery of employee evaluations.Align with corporate goals and strategies by supervising project teams to key metrics and communicating operations performance through reportingSupervise Project Team employees to ensure that departmental practices, procedures, and expectations are met, and that they are fulfilling their assigned responsibilitiesProvide ongoing coaching and mentoring to Project Managers and the Project TeamImprove customer satisfaction/NPS scoresEnsure that corporate policies and procedures are understood and followedEnsure accountability to SLA and customer satisfactionProvide Operations Managers and the Director of Operations with regular Project Team performance updatesAssist the Operations Manager and the Director of Operations in the development of annual Project Team budgetsAttend and contribute to weekly Operations meetingCompetencyAbility to collaborate with all internal resources to ensure the highest levels of customer satisfaction are maintainedAbility to calculate figures using methods above to determine operational amounts or needs.Ability to anticipate potential problems and proactively troubleshoot to resolve issues.Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.Identify ways to measure and improve system performance.Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.Ability to establish and retain customer confidenceRequired Education & Experience RequiredBachelor’s Degree or equivalent work experienceMinimum of 3 years Project Management or equivalent experienceMinimum of 3 years employee leadership/supervisory experiencePreferred Education & Experience RequiredPMP CertificationWorking knowledge of structured cabling and associated peripherals, voice technologies, VoIP and Point of Sale (POS) systems strongly preferred
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