Nest Dc
Chief Business Officer
Nest Dc, Washington, District of Columbia, us, 20022
About Flock: Flock is the motherbird of a group of companies including Nest DC.About Nest: Nest DC manages and maintains residential real estate in Washington, DC and Maryland. Our portfolio is diverse, ranging from cozy studios to large-format houses, small multi-family buildings and co-living spaces. In 2024, we will scale our co-living and multi-family practices while planning expansion to close-in Maryland.The Chief Business Officer tends to the fundamentals of the business: systems, company performance, data management and analytics. With a leadership team, you ensure smart growth design and operations and work within EOS (Entrepreneur Operating System) to ensure continuity and accountability across leadership and throughout the organization. We measure progress using EOS models. Those measures are negotiated and agreed upon.We are ready to grow but, we are measured in our approach. We’ve rushed things before so intentionality is essential. We have every ingredient for success with the right Chief Business Officer.What is profit for Flock and Nest? Great jobs, local procurement impact, work life balance, justice. Our community is better with us. Plus profit. The Chief Business Officer ensures we balance these priorities.Throughout 2023, Nest DC re-designed our service delivery model to achieve more efficiency, profitability and strength of reputation. This redesign is complemented with investments in brand strategy, marketing and growth models and a strong vendor partners.Sales, marketing, communications, operations and finance roll up to the CBO with links to legal and HR and our core service: property management. This executive tracks industry trends in real time and leverages insights to capitalize on growth opportunities and manage risk.Performance PlanThe Chief Business Officer tends to the fundamentals of the business: systems, company performance, data management and analytics. With a leadership team, you ensure smart growth design and operations and work within EOS (Entrepreneur Operating System) to ensure continuity and accountability across leadership and throughout the organization. We measure progress using EOS models. Those measures are negotiated and agreed upon.We are ready to grow but, we are measured in our approach. We’ve rushed things before so intentionality is essential. We have every ingredient for success with the right Chief Business Officer.What is profit for Flock and Nest? Great jobs, local procurement impact, work life balance, justice. Our community is better with us. Plus profit. The Chief Business Officer ensures we balance these priorities.Throughout 2023, Nest DC re-designed our service delivery model to achieve more efficiency, profitability and strength of reputation. This redesign is complemented with investments in brand strategy, marketing and growth models and a strong vendor partners.Key Results: By the #’s not just the birdDesign and execute a dashboard to track progress toward OKR’s as well key organizational metrics: LTCV, CAC, margin, client mix, growth modeling, performance to demographics. Competitor insightsPortfolio Growth. Support accelerated growth anticipating 25 - 35 NET new properties (doors) monthly. The CBO ensures staffing, systems and resources align with higher client volumes and support CPMO.EOS implemented in Q4 of 2024Key Actions:Build
business plan
for Maryland and the expansion of Co-living. Landscape analysis, staffing, budget, competition, marketing, projected investment to revenue potential. Business development strategies. Timelines (input from CPMO)Track portfolio mix. Target client reductions as sales trend up and build off boarding strategyOversee performance reviews models and how they are usedWork closely with cross-functional teams to ensure operational efficiency and alignment with financial goals.Track market and industry changes and opportunitiesMap plan and viability for Nest to manage converted buildings in downtown corridorManage budget and spend for corporate operationsmarketing and advertisingcommunity engagementstaff benefitsCo-create internal and external communications plans and procedures. Create calendars and workflows/responsibilities so comm standards are met and consistentNegotiate affiliate agreements and fruitful partnershipsmanage VP level staffoversee standard operating procedures and service designtrack team performance (their KPI’s)reputationprofitabilityefficiencyPhilanthropy Integration:
Align our philanthropic efforts, such as birdSEED, with the company's ethos of empathy and justice, making a tangible difference in the lives of those we serve.Philanthropic Initiatives: Support Flock/Nest’s birdSEED work.Engage 50% of vendors to for ongoing birdSEED supportRound up program for owners and residents in Q4 - 2024Tech stack management and evaluationNotion | Rippling | Lead SimpleOversee sales and onboardingDesign and implement a reputation management programReputation Management:
Drive home management and leasing team to build Nest’s online reputation. Implement reputation management and cultivation tools to achieve a 4+ star rating across
target
review sites at end of 2024.Client Relations:
Build and maintain strong relationships with property owners, investors, and other stakeholders. Model expectations across all teamscommunication strategies and standards (tone, timeliness, and time to conclusion)client and resident de-escalation to delight effortsPeople Skills:Curiosity and listening (up, down, internal, external)Growth posture (learning, curiosity, innovation, company performance, articulating support needs and pursuing to results)Present solutions with problemsFinish the work. Nobody checks in on youOwnership. Push to success - reach and take responsibility for your contribution and how your work ties to team membersEmotional intelligence. Bridge don’t divide, listen more than you talk, lead with transparency. Assume the best of othersInclusive, anti-racist, and dedicated to diversity as a practice, not a check listWork home atmosphere. Support belonging and connection within the company culture, making Nest a place where employees feel valued, supported, and inspiredEmpathic leadership. Lead with empathy and compassion, understanding the diverse needs of our team and residents. Create a work environment that prioritizes well-being and work-life balance.Technical Skills:Appfolio: advancedNotion: advancedRippling: confidentFinance and accounting: advancedNumbers and data are comfortable for youExpert in building company budget with metrics for projections and models for efficiencyFamiliar with EOS modelExperience and Education:Proven executive leadership experience - team management and KPI oversight in a business settingLeading teams of leadersTrack record of driving substantial business growth, with a focus on both expansion, profitability and efficiencyStrong strategic mindset and ability to innovate in a competitive marketCommitment to justice-driven business practices and social impact.No minimum educational requirementsProperty management is the core competency and product for Nest DC. We deliver a best in class residential property management and maintenance experience. 2024 begins with a new service design, staffing model and growth goals. The right leadership will leverage this new opportunity to emerge as the leader in regional management firm.About lisa wise:
lisa wise, is an entrepreneur, activist, writer and all around bird lady. Social justice defines her work. She has three decades of experience tending to community and to homes. Her commitment to justice-driven businesses has not only transformed Flock into a respected industry leader but has also led to the creation of birdSEED, a foundation tackling the racial wealth gap.How to Apply:
If you are a dynamic leader who resonates with our mission and brings a background of transformative leadership, please submit your resume and cover letter via the Apply button below.Flock Family of Companies is an equal opportunity employer, committed to fostering a workplace where passion, performance, and purpose thrive.Flock Family of Companies is proud to be an equal opportunity employer, fostering an inclusive environment where every team member feels heard, valued, and at home.
#J-18808-Ljbffr
business plan
for Maryland and the expansion of Co-living. Landscape analysis, staffing, budget, competition, marketing, projected investment to revenue potential. Business development strategies. Timelines (input from CPMO)Track portfolio mix. Target client reductions as sales trend up and build off boarding strategyOversee performance reviews models and how they are usedWork closely with cross-functional teams to ensure operational efficiency and alignment with financial goals.Track market and industry changes and opportunitiesMap plan and viability for Nest to manage converted buildings in downtown corridorManage budget and spend for corporate operationsmarketing and advertisingcommunity engagementstaff benefitsCo-create internal and external communications plans and procedures. Create calendars and workflows/responsibilities so comm standards are met and consistentNegotiate affiliate agreements and fruitful partnershipsmanage VP level staffoversee standard operating procedures and service designtrack team performance (their KPI’s)reputationprofitabilityefficiencyPhilanthropy Integration:
Align our philanthropic efforts, such as birdSEED, with the company's ethos of empathy and justice, making a tangible difference in the lives of those we serve.Philanthropic Initiatives: Support Flock/Nest’s birdSEED work.Engage 50% of vendors to for ongoing birdSEED supportRound up program for owners and residents in Q4 - 2024Tech stack management and evaluationNotion | Rippling | Lead SimpleOversee sales and onboardingDesign and implement a reputation management programReputation Management:
Drive home management and leasing team to build Nest’s online reputation. Implement reputation management and cultivation tools to achieve a 4+ star rating across
target
review sites at end of 2024.Client Relations:
Build and maintain strong relationships with property owners, investors, and other stakeholders. Model expectations across all teamscommunication strategies and standards (tone, timeliness, and time to conclusion)client and resident de-escalation to delight effortsPeople Skills:Curiosity and listening (up, down, internal, external)Growth posture (learning, curiosity, innovation, company performance, articulating support needs and pursuing to results)Present solutions with problemsFinish the work. Nobody checks in on youOwnership. Push to success - reach and take responsibility for your contribution and how your work ties to team membersEmotional intelligence. Bridge don’t divide, listen more than you talk, lead with transparency. Assume the best of othersInclusive, anti-racist, and dedicated to diversity as a practice, not a check listWork home atmosphere. Support belonging and connection within the company culture, making Nest a place where employees feel valued, supported, and inspiredEmpathic leadership. Lead with empathy and compassion, understanding the diverse needs of our team and residents. Create a work environment that prioritizes well-being and work-life balance.Technical Skills:Appfolio: advancedNotion: advancedRippling: confidentFinance and accounting: advancedNumbers and data are comfortable for youExpert in building company budget with metrics for projections and models for efficiencyFamiliar with EOS modelExperience and Education:Proven executive leadership experience - team management and KPI oversight in a business settingLeading teams of leadersTrack record of driving substantial business growth, with a focus on both expansion, profitability and efficiencyStrong strategic mindset and ability to innovate in a competitive marketCommitment to justice-driven business practices and social impact.No minimum educational requirementsProperty management is the core competency and product for Nest DC. We deliver a best in class residential property management and maintenance experience. 2024 begins with a new service design, staffing model and growth goals. The right leadership will leverage this new opportunity to emerge as the leader in regional management firm.About lisa wise:
lisa wise, is an entrepreneur, activist, writer and all around bird lady. Social justice defines her work. She has three decades of experience tending to community and to homes. Her commitment to justice-driven businesses has not only transformed Flock into a respected industry leader but has also led to the creation of birdSEED, a foundation tackling the racial wealth gap.How to Apply:
If you are a dynamic leader who resonates with our mission and brings a background of transformative leadership, please submit your resume and cover letter via the Apply button below.Flock Family of Companies is an equal opportunity employer, committed to fostering a workplace where passion, performance, and purpose thrive.Flock Family of Companies is proud to be an equal opportunity employer, fostering an inclusive environment where every team member feels heard, valued, and at home.
#J-18808-Ljbffr