Customer Service Supervisor

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and 'a great place to work!'Position Overview

Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures are adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives.Responsibilities

Monitor activities of associates as needed to ensure maximum efficiency of the teamEnsures that all policies and procedures are adhered to and call standards are metHandles and resolves escalated customer complaints and issuesEnsure adherence to work scheduleProvides coaching and call support to associatesEvaluates staff performance administers disciplinary actions consistent with company policy.Interviews and hires customer service associatesMay travel on business for meetings or events as needed.Education And Experience Requirements

Associate’s degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience1-2 years of supervisory or management experience requiredKnowledge, Skills, And Abilities

Knowledge of customer service practices and processesSupervisory management and leadership skills, including coaching and performance managementOrganizational and process management and leadership skillsWritten and verbal communication skills, including delivering presentationsBusiness process analysis skillsAttention to detail and analytical skillsAbility to operate independently and collaboratively within a teamComputer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to:

Sit, stand, and walkUse hands and arms to handle, feel or reachSpeak and hearUse close vision abilitiesOccasionally required to:

Lift or move up to 25 lbsStoop, kneel, crouch or crawlThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Noise levelLow to moderateAdverse ConditionsMinimalAbility to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job.Pay Ranges

$50,400.00 - $84,000.00This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit

EEOC and EEO Policy

or to request an application accommodation, please visit

Disabilities Accommodations .

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