IT Help Desk Support - Level II

SummaryOur client is a leading IT Solutions Company in the Memphis, TN area and they are in immediate need of a Help Desk Support Level II Technician / SysAdmin. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. You will work together with their established team to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. In addition, this position is responsible for any onsite work needed such as dispatched support, installations, and project work. Key proactive tasks and system monitoring are also key responsibilities which make a direct positive impact on our client's customers. They strive to be as proactive as possible to reduce reactive issues, so customers focus on what is important to them and their business.Qualifications & Requirements5+ years as IT Support Specialist or Systems Administrator - direct end-user support is requiredKeen ability to troubleshoot IT issues and dedication to follow an issue all the way to resolutionExcellent written and verbal communication with team members and customersA willingness and commitment to learn new things and grow new skill setsAbility to work on multiple priorities and/or projects simultaneouslyAbility to work with little supervisionOrganized, detail-oriented, and self-motivatedTake ownership and be accountable for solving support ticketsAbility to fulfill night and weekend shifts as part of our on-call rotationAbility to work with Level1 on escalated tickets and provide training/feedback for improvementAdvanced knowledge and competency of all Microsoft Workstation Operating Systems and ApplicationsAdvanced knowledge in managing Microsoft Server Operating Systems and NetworksIntermediate knowledge managing firewalls, layer 2/3 switches, access points, and other networking devicesAdministration and configuration of Microsoft Office 365 email, applications, and Azure ADAdvanced knowledge of Azure AD, SharePoint, MDM, MFAAdvanced knowledge of Microsoft Active Directory and Group PolicyExperience working with computer peripherals, such as printers and scannersStrong understanding of hardware, software, and network troubleshootingAbility to perform onsite installations of IT equipmentExperience with VPN technologies; configuring, supporting, and troubleshootingStrong understanding of DHCP and DNS configuration and managementAdvanced troubleshooting skills to identify and solve difficult escalated issuesVirtual Environment Management (VMWare, Hyper-V, Hyper-Converged)Additional Skills Nice to HavePrevious MSP (Managed Service Provider) experienceExperience working with PSA and RMM tools, such as ConnectWise, Autotask, KaseyaCertifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365Continued education: Associate or Bachelor degree in MIS or Computer ScienceWhat the company offersPosition is Full-Time, salaried, and includes these great benefits:Health, Dental, and Vision Insurance401K retirement planLife InsurancePaid Time Off (PTO)9 paid holidaysProfessional development assistance, training, and certifications

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