Senior Product Manager: Virtual Expert Platform

OverviewJoin the Virtual Expert Platform as a Senior Product Manager, where you will foster an environment of technology innovation and customer obsession. In this role, you will be a part of a team of technically minded Product Managers, co-creating to building key capabilities that connect our customers to the right experts for them across all product lines.You’ll be a part of the Intuit Virtual Expert Platform, which delivers core common capabilities for all Intuit customers and products worldwide, and plays a key role in driving customer benefit, growth, and long-term differentiation for the company. In joining the Intuit Platform team, you will lead the product strategy for key collaboration capabilities that focus on ensuring our customers are connected to the right experts for them.What you'll bring5+ years of experience leading cross-functional teams to deliver best-in-class platform solutionsIs data-driven with a proven track record identifying product experience success measures while working with analytics teams/tools to track KPIsExcellent communication skills – both oral and written and a track record of gaining confidence in executive managementAn exceptional drive - applying the nuances of influencing based on the situation, knowing when to push and when to ease, driving through designs, ideas, and roadmapsHas a 'can do' attitude with an entrepreneurial mindset and is comfortable working in a fast-paced, ambiguous environmentExtreme ownership and sweat the detailsA demonstrated passion for delivering superb customer experiencesLearning mindset, curious, bold, self-aware, and humbleExperience developing and coaching high-performance teamsUndergraduate degree required; focus in computer science or engineering preferred. MBA is a plus; equivalent experience will be considered.Technical Product Management DNA and subject matter expertise in virtual collaboration; you have spent 8+ years building world-class SaaS-based productsExpertise in Amazon Connect or relevant contact center technology is a plusHow you will leadBuilds and drives a bold vision for collaboration experiences with customers with a platform mindsetIdentifies new opportunities based on customer and competitive research, industry trends and best practicesTranslates vision into strategy and an execution roadmap to deliver measurable outcomes aligned with objectivesUnderstands how to deliver platform capabilities and experiences that will be shared across multiple personas and customer archetypesBuilds strong working relationships with senior end executive leaders across Intuit teams to collaborate and co-create roadmapsConsistently works to optimize the broader organization operating model (process, people, structure, partnerships) and drives change to improveCreates and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset, and a bias toward actionHas experience in leveraging AI to enable personalized and contextually relevant experiencesCollaborates well with product management and design leaders in creating a vision and deliverables for Intuit ecosystem experiences

#J-18808-Ljbffr