Technology Support Analyst

DescriptionJob Title: Technology Support Analyst Department: Technology Reports to: Senior Director of Technology Position Overview: The Technology Support Analyst provides front-line IT support to all our internal customers and external vendors when applicable. This role requires strong technical skills, including in-depth knowledge of Virtual Desktop Infrastructure (VDI) environments with a focus on VMware, including management within vSphere and Horizon. Proficiency in operating systems such as Windows 10, Windows 11, and Mac OS, as well as foundational knowledge of Office 365 and the Microsoft Office suite, is essential. Experience troubleshooting Adobe products like Acrobat and Photoshop is considered a significant bonus. The role involves providing technical assistance on various issues related to hardware, software, network, or peripherals and monitoring system alerts for hardware, application, and communications failures. Given the Technology department's interaction with all museum departments in multiple capacities, this role also demands high-level interpersonal skills and the ability to solve complex IT issues with a creative problem-solving mindset.RequirementsRequired Degree: Associate degree in computer related discipline or equivalent.Qualifications: Minimum of 2 years of relevant experience in an enterprise environment providing end-user desktop support or in a computer operations environment. Strong familiarity with Virtual Desktop Infrastructure (VDI) environments, particularly with VMware, including managing items within vSphere and Horizon. Comprehensive knowledge of operating systems, including Windows 10, Windows 11, and Mac OS. Foundational knowledge of supporting Office 365 and the Microsoft Office suite is required. Experience with Adobe products such as Acrobat and Photoshop is a bonus, particularly from a troubleshooting perspective. Proficient in managing user accounts and permissions through Windows Active Directory, including expertise in password resets and account unlocks.Preferred Qualifications: A preference for candidates with experience in the civic sector or the arts and culture sector, who bring a unique understanding of how technology supports the mission of these organizations. Candidates with a strong background in managing and troubleshooting a range of software applications, particularly in a VDI environment, will be given special consideration.Teamwork Skills: Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department on pertinent information Maintain effective communication by means of meetings and memorandums Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the employee handbook. Physical Demands: Walk, bend, lift (up to 25 pounds) files, office supplies an electronic equipment. Finger dexterity to pick up paper and use computer keyboard. Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to hear in normal tones including telephone and face-to-face conversation.