Shaner Hotel Group
Front Desk Agent | Pine Barn Inn
Shaner Hotel Group, Danville, Pennsylvania, us, 17822
Job Description
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.Handle guest complaints ensuring guest satisfaction.Process all check-ins and check-outs according to established hotel requirements.Adhere to payment, cash handling and credit policies/procedures.Generate, print, and distribute daily reports to designated departments/personnel.Resolve discrepancies on the room status report with Housekeeping.Other duties as assigned.ResponsibilitiesProvide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
High school graduate or equivalent.Minimum one year customer service experience; previous hotel experience preferred.Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.Computer experience preferred.Bilingual English/Spanish a plus.Knowledge of local activities and attractions appropriate for clientele.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
About the Team
Shaner Hotels has an amazing opportunity at our 97-room Pine Barn Inn, located in Danville, PA just steps away from the Geisinger Hospital. We blend contemporary amenities with a rustic-chic atmosphere, allowing our guests to experience a small-town stay with a modern feel.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.Handle guest complaints ensuring guest satisfaction.Process all check-ins and check-outs according to established hotel requirements.Adhere to payment, cash handling and credit policies/procedures.Generate, print, and distribute daily reports to designated departments/personnel.Resolve discrepancies on the room status report with Housekeeping.Other duties as assigned.ResponsibilitiesProvide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
High school graduate or equivalent.Minimum one year customer service experience; previous hotel experience preferred.Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.Computer experience preferred.Bilingual English/Spanish a plus.Knowledge of local activities and attractions appropriate for clientele.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
About the Team
Shaner Hotels has an amazing opportunity at our 97-room Pine Barn Inn, located in Danville, PA just steps away from the Geisinger Hospital. We blend contemporary amenities with a rustic-chic atmosphere, allowing our guests to experience a small-town stay with a modern feel.