Live Nation
Event Staff - MGM Music Hall Fenway
Live Nation, Boston, Massachusetts, us, 02298
Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOBThe Event Staff position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.WHAT THIS ROLE WILL DOCommunicate venue information about policies and procedures to guests as they prepare to enter the venue.Look for ways to proactively assist the guest to ensure they have an enjoyable experience.Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.Direct restroom and concessions lines, as needed, to shorten guest waiting times.Assist in resolving guest complaints. Work staff entrance and give out employee badgesFollow and maintain COVID 19 safety protocols throughout the venueHelp maintain PPE and sanitization inventoryInterpret, implement, and support Covid guidelines as it pertains to the venue and local/state guidelinesCommunicate venue information about policies and procedures to guestsReport maintenance and cleaning issues to the respective department manager in a timely manner.May fill in temporarily with a department to support staffing levels during peak or break times.Greet guests as they enter and leave the venue. May also distribute advertising flyers.Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.Keep records of inquiries, complaints, or comments.Help with VIP programming under the direction of the Operations ManagerReport maintenance and cleaning issues during a showto the respective department manager.Greet and check vaccine cards/negative Covid tests as guests enterMonitor and log lost and found itemsEnsure guest safety through proactive personal interaction and removing hazards in the area of responsibilityCheck identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venuePrevent and resolve altercations among guestsMaintain control by circulating through your work area throughout the shiftSet up area before opening (stanchions, table configuring, etc.)Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shiftWHAT THIS PERSON WILL BRINGHigh School Diploma or equivalentAt least 2 years in Guest Service and communicationsCreative thinker and problem solverExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact and diplomacyA strong-sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sittingAbility to work late hoursFlexible schedule
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www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOBThe Event Staff position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.WHAT THIS ROLE WILL DOCommunicate venue information about policies and procedures to guests as they prepare to enter the venue.Look for ways to proactively assist the guest to ensure they have an enjoyable experience.Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.Direct restroom and concessions lines, as needed, to shorten guest waiting times.Assist in resolving guest complaints. Work staff entrance and give out employee badgesFollow and maintain COVID 19 safety protocols throughout the venueHelp maintain PPE and sanitization inventoryInterpret, implement, and support Covid guidelines as it pertains to the venue and local/state guidelinesCommunicate venue information about policies and procedures to guestsReport maintenance and cleaning issues to the respective department manager in a timely manner.May fill in temporarily with a department to support staffing levels during peak or break times.Greet guests as they enter and leave the venue. May also distribute advertising flyers.Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.Keep records of inquiries, complaints, or comments.Help with VIP programming under the direction of the Operations ManagerReport maintenance and cleaning issues during a showto the respective department manager.Greet and check vaccine cards/negative Covid tests as guests enterMonitor and log lost and found itemsEnsure guest safety through proactive personal interaction and removing hazards in the area of responsibilityCheck identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venuePrevent and resolve altercations among guestsMaintain control by circulating through your work area throughout the shiftSet up area before opening (stanchions, table configuring, etc.)Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shiftWHAT THIS PERSON WILL BRINGHigh School Diploma or equivalentAt least 2 years in Guest Service and communicationsCreative thinker and problem solverExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact and diplomacyA strong-sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sittingAbility to work late hoursFlexible schedule
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