United American Indian Involvement, Inc.
Director of Behavioral Health
United American Indian Involvement, Inc., Los Angeles, California, United States, 90079
The Director of Behavioral Health (DBH) is responsible for directing all aspects of UAII's Behavioral Health policies, objectives, and initiatives and is responsible for evaluating current and proposed systems and procedures, recommending changes, and assisting with their implementation.Description
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIESIn collaboration with colleagues and supervisor, set vision for BH services, and develop annual workplans (goals and objectives) that support UAII’s strategic plan.Represent UAII and its interests to public and private groups such as city, county, state, and federal government offices and social/civic organizationsEstablish and ensure adherence to agency policies and applicable funding guidelines and advance the goals of UAII in a manner that embodies the agency's philosophyMaintain and evaluate the need for improvements to BH workflows and documentation, (e.g., EHR and data collection workflows, staff onboarding checklists, program manuals, workflow and documentation guides, and BH screening, warm handoff/triage, and referral criteria documentation.)Ensure continuous availability of the “warm handoff” consultation service for medical staffManage UAII’s BH referral processes ensuring access to BH services.Develop, implement, and evaluate interdisciplinary case conferences/rounds.Work collaboratively with clinical operations and clinical directors to ensure BH programming, goals and objectives meet the needs of UAII’s patients.Participate in required administrative, clinical, and education/training meetings including clinical case assignment conferences, rounds, team huddles, and supervision meetings.Provide regular and timely feedback and reports to medical and behavioral health administrative leadership and other stakeholders pertaining to Behavioral Health service operations, as requested or necessary. In these efforts, identify program achievements as well as barriers, suggestions for improvement.Lead grant projects and contracts that apply to BH services. Responsible for ensuring that all required data and reports are completed and submitted to appropriate funding sourcesFacilitate or participate in associated meetings, quality improvement efforts with project managers and support staff. Ensure deliverables are met and required reports/data are submitted in a timely manner.Actively participate in county meetings and work with UAII administration to identify, evaluate, and apply for new project opportunities.As needed, provide clinical consultation/liaison services and education for staff, projects, and departments.Manage and oversee departmental & program budgetsLeads and actively participate in Programmatic Technical Reviews and Audits and corrective action plans.Direct Service Duties and ResponsibilitiesProvide medically necessary, service-plan driven, and culturally proficient behavioral health treatment services for people presenting with a broad range of psychological conditions. Treatment services typically involve time-limited individual therapy for adults, brief behavioral health assessments/intakes, and crisis assessment and management, but may also include some child/youth therapy and group therapy/psychoeducational classes. Treatment plans are client driven and strengths-based, and are consistent with recognized best practices.Conduct clinical intakes and behavioral health assessments in accordance with professional expectations, including biopsychosocial, cultural, diagnostic, and crisis/risk evaluations for the full spectrum of psychological conditions. Includes scheduled appointments, “warm handoffs,” and walk-in services.Provide case management and service linkages, including facilitating urgent or emergency service referrals to medical/psychiatric staff/agencies, mobile crisis services, and the police.Create and regularly review individualized service plans with members served that are client driven, strengths-based, informed by recognized best practices, modified based on clinical need and client priority, and supportive of the integrated health team’s plan of care.Document and track service activities in electronic health record systems, paper records, and other data management systems as required in a thorough, accurate, secure, and timely manner (within 72 hours), in accordance with agency policy and procedure. Support all evaluation and data reporting requirements.Provide clinical decision support and leadership on crisis walk-ins and calls, as well as ongoing case management, which may include interacting with police, psychiatric services, and other community agencies and staff. Work with case management and ancillary staff.Supervisory Duties and ResponsibilitiesManage, supervise and represent UAII’s Behavioral Health (BH) staff and trainees.Ensure staff/trainee completion of BH service onboarding and training; adherence to documentation, workflow, reporting, and productivity expectations; and comprehensive and continuous compliance with program requirements. This will be done via direct observation, individual and group supervision meetings, completion certificates, chart/administrative/data reviews, and timely feedback.Ensure clinical supervision and consultation support and training needs are met within critical timeframes for unlicensed BH staff, and in accordance with applicable agency and professional regulations and/or staff development needs. This includes providing expedient clinical decision support and leadership for the BH team in case management and crisis services/calls as needed.Resolve staffing issues and facilitate conflict resolution for staff under direct supervision. Hire, discipline, evaluate and terminate staff in coordination with the Human Resources department and supervisor.Effectively lead and retain BH staff by fostering a team environment and providing opportunities for staff to develop new skills.Manage BH provider case assignments and maintain optimal provider productivity.General Duties and ResponsibilitiesActively contribute to quality assurance and improvement (QA/QI) projects and initiatives (i.e., PDSA projects, Peer Review/Chart Review).Ensure maximal quality of services and compliance with the mission and strategic goals of the organization, federal and state laws and regulations, agency policy and procedure, accreditation standards, applicable professional standards, and supervisor/team expectation and/or assigned duties. This includes maintaining current professional knowledge and skill.Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.Safety: Responsible for ensuring that all duties, responsibilities and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves.Safety: Take appropriate corrective actions to address matters pertaining to employee health and safety that have been brought to their attention.Work extremely well under pressure, meet multiple and often competing deadlines.At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.Other duties as assigned by Supervisor.MINIMUM QUALIFICATIONSQualifications:Must have knowledge and experience demonstrating competence in planning and budgeting, fiscal management, supervision, personnel management, employee performance assessment, and data collection and reportingEducation &Experience:Master’s degree in psychology, Social Work, Marriage and Family Therapy, or related discipline from an accredited college or universityMust have 5+ years of clinical practice experience post-licensure in psychology, clinical social work, marriage or family therapy, or related workMust 5+ years of management experience in clinical service management with a public organization or community-based providerMust have as evidenced by work experience, academic background, in-service and other training, working knowledge of child development and education, family counseling, substance abuse treatment, mental health counseling, and primary health careCertifications:Licensed Clinical Psychologist or Licensed as a Clinical Social Worker in the State of California, in good standing and eligible or renewalConfidentiality:Maintain strict confidentiality of client and personnel information adhering to HIPAA, professional codes of conduct, State of CA regulations, Privacy Act, trade secrets, and UAII policies and proceduresThis position has access to confidential, sensitive, and trade secret information. The VPBH is responsible for preserving and maintaining these confidential matters and ensuring that all employees know and protect these confidences. Breach of confidentiality will be grounds for disciplinary action up to and including immediate terminationCommunication/ Interpersonal Skills:Proven ability to manage own behavior to successfully navigate work relationships and social complexities to achieve department and organizational goalsPossess the ability to communicate with others in a courteous and professional mannerDemonstrated ability to train, coach, mentor, and motivate all levels of staffExcellent oral and written communication skillsExperience working in an electronic health record system (e.g., eClinicalworks)Proficient in Microsoft Office applications (Word, Excel, PowerPoint)Working knowledge of Zoom or similar meeting platformsOther:Available and willing to travel as neededAvailable to work evening and weekend hours as neededMaintains personal responsibility for maintaining valid licensure and for ensuring timely completion of appropriate Continuing Education Units for renewal of licensePOSITION PREFERENCESExperience working with the American Indian/Alaskan Native communityKnowledge of the Indian Child Welfare Act (ICWA)Experience working with underserved populationsKnowledge of Los Angeles County health care systemFamiliarity with County and State public social services and child welfare systems (DCFS, DMH, DPSS)Experience working with nonprofit organizations, community groups, and performance-based government contracts.Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638)WORK ENVIRONMENT
The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.Physical Demands:The physical demands described here represent those that an employee must meet to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. there are prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and move up to 25 pounds. specific vision abilities required by this job include reading, distance, computer, and color vision. talking and hearing are essential to communicate with staff and vendors.UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.Mental Demands:There are several deadlines associated with this position. The employee must also multi-task and interact with various people on various and, at times, complex issues.Incumbent must have successful coping mechanisms in place to cope with the mental demands of the VPBH position, including but not limited to high stress and anxiety-provoking situations.PERFORMANCE EXPECTATIONSIn the performance of their respective tasks and duties, all employees of United American Indian Involvement, Inc. (UAII) are expected to conform to the following:Uphold all principles of confidentiality and patient care to the fullest extentMeet or exceed the performance standards as set by your supervisorInteract in an honest, trustworthy, and dependable manner with clients, employees, and vendorsPossess cultural awareness and sensitivityAdhere to all professional and ethical behavior standards as outlined in UAII's Employee HandbookWork independently and as a team member; consistently demonstrate professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards, and behavior that contributes to harmonious relationshipsEQUAL EMPLOYMENT OPPORTUNITYUnited American Indian Involvement, Inc.(UAII) provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older-and considers age a non-merit factor in all employment decisions and considerations.UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship. Applicants and employees may request accommodations for a disability at any time in the application process or during employmentThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.OTHER EMPLOYMENT REQUIREMENTSEligibility to work in the USPass a post-offer drug testNegative TB test result (annual requirement)Proof of vaccination against the flu (annual requirement)Proof of full vaccination against COVID, including one BoosterValid CA driver's license if driving for the companyMaintain auto insurance coverage if driving for the company
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ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIESIn collaboration with colleagues and supervisor, set vision for BH services, and develop annual workplans (goals and objectives) that support UAII’s strategic plan.Represent UAII and its interests to public and private groups such as city, county, state, and federal government offices and social/civic organizationsEstablish and ensure adherence to agency policies and applicable funding guidelines and advance the goals of UAII in a manner that embodies the agency's philosophyMaintain and evaluate the need for improvements to BH workflows and documentation, (e.g., EHR and data collection workflows, staff onboarding checklists, program manuals, workflow and documentation guides, and BH screening, warm handoff/triage, and referral criteria documentation.)Ensure continuous availability of the “warm handoff” consultation service for medical staffManage UAII’s BH referral processes ensuring access to BH services.Develop, implement, and evaluate interdisciplinary case conferences/rounds.Work collaboratively with clinical operations and clinical directors to ensure BH programming, goals and objectives meet the needs of UAII’s patients.Participate in required administrative, clinical, and education/training meetings including clinical case assignment conferences, rounds, team huddles, and supervision meetings.Provide regular and timely feedback and reports to medical and behavioral health administrative leadership and other stakeholders pertaining to Behavioral Health service operations, as requested or necessary. In these efforts, identify program achievements as well as barriers, suggestions for improvement.Lead grant projects and contracts that apply to BH services. Responsible for ensuring that all required data and reports are completed and submitted to appropriate funding sourcesFacilitate or participate in associated meetings, quality improvement efforts with project managers and support staff. Ensure deliverables are met and required reports/data are submitted in a timely manner.Actively participate in county meetings and work with UAII administration to identify, evaluate, and apply for new project opportunities.As needed, provide clinical consultation/liaison services and education for staff, projects, and departments.Manage and oversee departmental & program budgetsLeads and actively participate in Programmatic Technical Reviews and Audits and corrective action plans.Direct Service Duties and ResponsibilitiesProvide medically necessary, service-plan driven, and culturally proficient behavioral health treatment services for people presenting with a broad range of psychological conditions. Treatment services typically involve time-limited individual therapy for adults, brief behavioral health assessments/intakes, and crisis assessment and management, but may also include some child/youth therapy and group therapy/psychoeducational classes. Treatment plans are client driven and strengths-based, and are consistent with recognized best practices.Conduct clinical intakes and behavioral health assessments in accordance with professional expectations, including biopsychosocial, cultural, diagnostic, and crisis/risk evaluations for the full spectrum of psychological conditions. Includes scheduled appointments, “warm handoffs,” and walk-in services.Provide case management and service linkages, including facilitating urgent or emergency service referrals to medical/psychiatric staff/agencies, mobile crisis services, and the police.Create and regularly review individualized service plans with members served that are client driven, strengths-based, informed by recognized best practices, modified based on clinical need and client priority, and supportive of the integrated health team’s plan of care.Document and track service activities in electronic health record systems, paper records, and other data management systems as required in a thorough, accurate, secure, and timely manner (within 72 hours), in accordance with agency policy and procedure. Support all evaluation and data reporting requirements.Provide clinical decision support and leadership on crisis walk-ins and calls, as well as ongoing case management, which may include interacting with police, psychiatric services, and other community agencies and staff. Work with case management and ancillary staff.Supervisory Duties and ResponsibilitiesManage, supervise and represent UAII’s Behavioral Health (BH) staff and trainees.Ensure staff/trainee completion of BH service onboarding and training; adherence to documentation, workflow, reporting, and productivity expectations; and comprehensive and continuous compliance with program requirements. This will be done via direct observation, individual and group supervision meetings, completion certificates, chart/administrative/data reviews, and timely feedback.Ensure clinical supervision and consultation support and training needs are met within critical timeframes for unlicensed BH staff, and in accordance with applicable agency and professional regulations and/or staff development needs. This includes providing expedient clinical decision support and leadership for the BH team in case management and crisis services/calls as needed.Resolve staffing issues and facilitate conflict resolution for staff under direct supervision. Hire, discipline, evaluate and terminate staff in coordination with the Human Resources department and supervisor.Effectively lead and retain BH staff by fostering a team environment and providing opportunities for staff to develop new skills.Manage BH provider case assignments and maintain optimal provider productivity.General Duties and ResponsibilitiesActively contribute to quality assurance and improvement (QA/QI) projects and initiatives (i.e., PDSA projects, Peer Review/Chart Review).Ensure maximal quality of services and compliance with the mission and strategic goals of the organization, federal and state laws and regulations, agency policy and procedure, accreditation standards, applicable professional standards, and supervisor/team expectation and/or assigned duties. This includes maintaining current professional knowledge and skill.Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.Safety: Responsible for ensuring that all duties, responsibilities and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves.Safety: Take appropriate corrective actions to address matters pertaining to employee health and safety that have been brought to their attention.Work extremely well under pressure, meet multiple and often competing deadlines.At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.Other duties as assigned by Supervisor.MINIMUM QUALIFICATIONSQualifications:Must have knowledge and experience demonstrating competence in planning and budgeting, fiscal management, supervision, personnel management, employee performance assessment, and data collection and reportingEducation &Experience:Master’s degree in psychology, Social Work, Marriage and Family Therapy, or related discipline from an accredited college or universityMust have 5+ years of clinical practice experience post-licensure in psychology, clinical social work, marriage or family therapy, or related workMust 5+ years of management experience in clinical service management with a public organization or community-based providerMust have as evidenced by work experience, academic background, in-service and other training, working knowledge of child development and education, family counseling, substance abuse treatment, mental health counseling, and primary health careCertifications:Licensed Clinical Psychologist or Licensed as a Clinical Social Worker in the State of California, in good standing and eligible or renewalConfidentiality:Maintain strict confidentiality of client and personnel information adhering to HIPAA, professional codes of conduct, State of CA regulations, Privacy Act, trade secrets, and UAII policies and proceduresThis position has access to confidential, sensitive, and trade secret information. The VPBH is responsible for preserving and maintaining these confidential matters and ensuring that all employees know and protect these confidences. Breach of confidentiality will be grounds for disciplinary action up to and including immediate terminationCommunication/ Interpersonal Skills:Proven ability to manage own behavior to successfully navigate work relationships and social complexities to achieve department and organizational goalsPossess the ability to communicate with others in a courteous and professional mannerDemonstrated ability to train, coach, mentor, and motivate all levels of staffExcellent oral and written communication skillsExperience working in an electronic health record system (e.g., eClinicalworks)Proficient in Microsoft Office applications (Word, Excel, PowerPoint)Working knowledge of Zoom or similar meeting platformsOther:Available and willing to travel as neededAvailable to work evening and weekend hours as neededMaintains personal responsibility for maintaining valid licensure and for ensuring timely completion of appropriate Continuing Education Units for renewal of licensePOSITION PREFERENCESExperience working with the American Indian/Alaskan Native communityKnowledge of the Indian Child Welfare Act (ICWA)Experience working with underserved populationsKnowledge of Los Angeles County health care systemFamiliarity with County and State public social services and child welfare systems (DCFS, DMH, DPSS)Experience working with nonprofit organizations, community groups, and performance-based government contracts.Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638)WORK ENVIRONMENT
The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.Physical Demands:The physical demands described here represent those that an employee must meet to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. there are prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and move up to 25 pounds. specific vision abilities required by this job include reading, distance, computer, and color vision. talking and hearing are essential to communicate with staff and vendors.UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.Mental Demands:There are several deadlines associated with this position. The employee must also multi-task and interact with various people on various and, at times, complex issues.Incumbent must have successful coping mechanisms in place to cope with the mental demands of the VPBH position, including but not limited to high stress and anxiety-provoking situations.PERFORMANCE EXPECTATIONSIn the performance of their respective tasks and duties, all employees of United American Indian Involvement, Inc. (UAII) are expected to conform to the following:Uphold all principles of confidentiality and patient care to the fullest extentMeet or exceed the performance standards as set by your supervisorInteract in an honest, trustworthy, and dependable manner with clients, employees, and vendorsPossess cultural awareness and sensitivityAdhere to all professional and ethical behavior standards as outlined in UAII's Employee HandbookWork independently and as a team member; consistently demonstrate professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards, and behavior that contributes to harmonious relationshipsEQUAL EMPLOYMENT OPPORTUNITYUnited American Indian Involvement, Inc.(UAII) provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older-and considers age a non-merit factor in all employment decisions and considerations.UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship. Applicants and employees may request accommodations for a disability at any time in the application process or during employmentThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.OTHER EMPLOYMENT REQUIREMENTSEligibility to work in the USPass a post-offer drug testNegative TB test result (annual requirement)Proof of vaccination against the flu (annual requirement)Proof of full vaccination against COVID, including one BoosterValid CA driver's license if driving for the companyMaintain auto insurance coverage if driving for the company
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