Assistant Community Manager

Position DescriptionEnsure a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. Serves in the capacity of the Property Manager in his/her absence.Specific DutiesJob Responsibilities:Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.Complies with Jubilee Housing’s policies and procedures and external regulatory requirements; ensures solid understanding of Jubilee Housing’s operational and human resources policies and procedures.Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process.Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.Provides direction to the team in the absence of the Community Manager.Promotes resident services initiatives in conjunction with the Resident Services Department.Prepares, monitors, and distributes reports on a variety of operational and financial data.Assists in processing property expenses such as vendor invoices.Participates in and attends all required training sessions.Keeps Community Manager informed of any information that could affect property operations.Supports other communities as assigned by management.Other duties as assigned.Supervisory Responsibilities:While this role has no direct reports, the Assistant Community Manager may act in a supervisory capacity, under the direction of the Community Manager. When participating in supervisory responsibilities such as planning, assigning, and directing the work of associates; appraising performance, rewarding and counseling associates; addressing complaints and resolving problems, s/he carries out supervisory responsibilities in accordance with Jubilee Housing policies and applicable laws.Desired QualificationsMinimum three years’ experience in property management, leasing, or a related field.High School Diploma or GED Equivalent.NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.Bilingual (Spanish) is preferred.Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.Excellent interpersonal skills. Positive attitude, enthusiasm and energy. strong customer service orientation to older adults.Strong attention to detail.Ability to handle a high volume of telephone calls.Possess and maintain timely and reliable transportation.

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