Store Manager

About the TeamAt Flight Club, we hope to bring our values to life through the passion of our employees. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles, and Miami, Flight Club remains the premier source for authentic, rare sneakers.In this role, you will:Direct and monitor all sales activities of the store to ensure retail income and sales objectives are metDisplay expert knowledge of product, company history, company policies, and proceduresDevelop associates by providing clear, motivating, and constructive performance feedback in a timely mannerPromote and cultivate an environment that is focused on consistently delivering exceptionally positive client serviceAssist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus, scheduling staff appropriatelyCreate an environment that encourages the development of managers and associates; provide challenging assignments and opportunities for management developmentRecognize associates for their performance and serviceUnderstand Operations daily goals and needsProactively plan for all operational processes, appropriately scheduling and training associatesOpen and close operational procedures of the storeManage supply inventory and supply replenishmentsMonitor quality control of the inbound, outbound, verification, and support processesCreate and maintain clear and accurate operations documents/procedures for reference purposesTrack and troubleshoot order issuesMaintain extremely high standards of presentation and serviceCommunicate feedback based on business needs not wantsCommunicate trends and competition activity to Flight Club leadershipContinuously drive the business by analyzing key financial data, monitoring operating efficiencies, and identifying business trends/opportunitiesAchieve sales goals on a consistent basisWe are looking for:5+ years of sales and/or retail management experienceLove and passion for sneakers and streetwear is a must!Strong sales and business acumenEffective oral and written communicationPolished appearance and public communication skillsProven organizational and time management skillsTeam building and management proficienciesStrong interpersonal skillsCritical thinking skillsAnalytical and computer proficientDetail-orientedFlexibility to work non-traditional hours including evenings and weekends

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