American Rental Association (ARA)
SERVICE SUPERVISOR: 2ND SHIFT
American Rental Association (ARA), Salem, Virginia, us, 24155
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring a Service Supervisor on
2nd shift
in Salem, Virginia at our corporate headquarters. The Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. The supervisor will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed, and providing technical expertise. Daily tasks include handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, and dispatching or assigning technicians to jobs. This job requires thorough knowledge of repairing and servicing heavy equipment and components, and a working knowledge of Caterpillar requirements for machine maintenance. Seeking candidates with previous leadership and supervisory experience. Previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications are preferred. College/technical degree or comparable industry experience is preferred.Requirements for the Service Supervisor position include:Must have excellent oral and written communication skills.Must have excellent customer relations skills.Must be organized and able to prioritize and multi-task.Must have the ability to manage and delegate work.Must have strong mechanical knowledge.Proficient in the use of a computer; able to adapt to changing technology.Promote a positive customer experience.Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.Physical requirements must be met for the Service Supervisor job, including the ability to sit or stand for prolonged periods of time. Able to lift, carry, and maneuver items up to 70 pounds in weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.Competitive Compensation and Benefits:Health, dental, and vision insurance.Paid time off.401(k), $0.75 to $1.25 match up to 6%.Life and disability insurance.In-house training instructors/programs.Tuition reimbursement.Employee referral bonus program.Discounts: cellular phone service, computers, tooling, cars, and trucks.Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.Carter Machinery is a drug-free workplace.
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2nd shift
in Salem, Virginia at our corporate headquarters. The Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. The supervisor will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed, and providing technical expertise. Daily tasks include handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, and dispatching or assigning technicians to jobs. This job requires thorough knowledge of repairing and servicing heavy equipment and components, and a working knowledge of Caterpillar requirements for machine maintenance. Seeking candidates with previous leadership and supervisory experience. Previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications are preferred. College/technical degree or comparable industry experience is preferred.Requirements for the Service Supervisor position include:Must have excellent oral and written communication skills.Must have excellent customer relations skills.Must be organized and able to prioritize and multi-task.Must have the ability to manage and delegate work.Must have strong mechanical knowledge.Proficient in the use of a computer; able to adapt to changing technology.Promote a positive customer experience.Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.Physical requirements must be met for the Service Supervisor job, including the ability to sit or stand for prolonged periods of time. Able to lift, carry, and maneuver items up to 70 pounds in weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.Competitive Compensation and Benefits:Health, dental, and vision insurance.Paid time off.401(k), $0.75 to $1.25 match up to 6%.Life and disability insurance.In-house training instructors/programs.Tuition reimbursement.Employee referral bonus program.Discounts: cellular phone service, computers, tooling, cars, and trucks.Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.Carter Machinery is a drug-free workplace.
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