PNC Financial Services Group, Inc.
Personal Banker - Miami Dade South Broward
PNC Financial Services Group, Inc., Miami, Florida, us, 33222
Personal Banker - Miami Dade South Broward
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker, you will strengthen customer relationships with a defined sales process. You will spend most of your time engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in the Miami-Dade South Broward Region at one of the following branches:Hallandale Beach @ 2400 E Hallandale Beach Blvd - HallandalePinecrest @ 10207 S Dixie Hwy - PinecrestBilingual (Spanish) PreferredJob Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement.Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.Manages risk through adherence to all policies and procedures.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.Managing Risk
- Assessing and effectively managing all of the risks associated with their business objectives and activities.Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred Skills
AccountabilityBankingClient LoyaltyCustomer Experience (CX)Customer ServiceIdentifying OpportunitiesLeveraging TechnologyProactive SalesCompetencies
Banking ProductsDigital AwarenessEffective CommunicationsManaging Multiple PrioritiesProblem SolvingUnderstanding Customer NeedsWork Experience
Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.Education
No Degree RequiredCertifications
No Required Certification(s)Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, and more.Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title.Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker, you will strengthen customer relationships with a defined sales process. You will spend most of your time engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in the Miami-Dade South Broward Region at one of the following branches:Hallandale Beach @ 2400 E Hallandale Beach Blvd - HallandalePinecrest @ 10207 S Dixie Hwy - PinecrestBilingual (Spanish) PreferredJob Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement.Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.Manages risk through adherence to all policies and procedures.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.Managing Risk
- Assessing and effectively managing all of the risks associated with their business objectives and activities.Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred Skills
AccountabilityBankingClient LoyaltyCustomer Experience (CX)Customer ServiceIdentifying OpportunitiesLeveraging TechnologyProactive SalesCompetencies
Banking ProductsDigital AwarenessEffective CommunicationsManaging Multiple PrioritiesProblem SolvingUnderstanding Customer NeedsWork Experience
Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.Education
No Degree RequiredCertifications
No Required Certification(s)Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, and more.Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title.Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.
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