Restaurant Manager

Restaurant ManagerSummaryHire, train and develop employeesCommunicate job expectations to employeesPlan, monitor, appraise and review employees’ job performanceProvide coaching, feedback, and discipline when appropriateOperational ExcellenceCreate and maintain a guest-first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain a safe, secure, and healthy environment by enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards and systems are executedPrepare and complete action plans; implement production, productivity, quality, and guest service standardsComplete audits and implement plans to drive system improvementsProfitabilityControl costs to maximize profitabilityExecute all in-restaurant marketing promotions promptlyExecute new product roll-outs including team training, marketing, and samplingSet sales goals and track resultsSkills/QualificationsMath and financial managementRestaurant, retail, or supervisory experienceAt least 18 years of age (where applicable)High School diploma or equivalentUnderstands and exceeds guest expectations, needs, and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes, and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from others and applies this knowledge to achieve resultsProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent recurrenceEmpowers others to make decisions and resolve issuesInterpersonal Relationships & InfluenceDevelops and maintains relationships with the teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective actionBuilding Effective TeamsIdentifies and communicates team goalsMonitors progress, measures results, and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employees' strengths, accomplishments, and developmentListens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources

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