Lids Inc
Store Manager
Lids Inc, Springfield, Missouri, us, 65897
Store # - Mall Name:
5182 - Battlefield MallLids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.General Position Summary
At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.Principle Duties and Responsibilities
People & Training Development
Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.Address all employee concerns or issues, including knowing when to partner with internal support to take appropriate action.Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant.Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.Customer Experience
Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.Additional Principal Duties and Responsibilities
Operations
Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.Manage business disruptions and provide operational continuity.Execute operations-focused company-level directives, promotions, and initiatives.Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.Maintain store technology and equipment by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.Effectively manage cash, including accurate opening and closing of the till and using counterfeit protection practices.Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.Product & Inventory Management
Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.Strategically organize the backroom to maximize efficiency.Ensure integrity of product held to vendor-specific regulations.Lead execution of weekly markdowns and markups as needed to ensure proper pricing.Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.Manage any transfers or ship-backs according to company standards.Execute optimal layout and visual merchandising or product presentation strategy.Maintain the look and feel of the store through day-to-day visual merchandising and store actions.Execute special pricing signage and promotional presentation adjustments during operating hours.Job Required Knowledge & Skills
A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.Established ability to produce sales results while minimizing loss.Proven supervisory skills, with capacity to deliver training material and assess retention.Strong interpersonal and communication skills.Ability to operate a computer, as well as maneuver relative software programs.Ability to lift up to 50 pounds.Ability to climb a ladder and work with hands overhead.Standing required for up to 100% of the work time.Ability and willingness to travel overnight for training and/or business meetings.Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.Reports To
#LI-LS1EEO Statement:Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law.Notice to Applicants:In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.Need accessibility assistance to apply?Applicants who require accessibility assistance to submit an employment application, please email us at onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible.
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5182 - Battlefield MallLids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.General Position Summary
At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.Principle Duties and Responsibilities
People & Training Development
Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.Address all employee concerns or issues, including knowing when to partner with internal support to take appropriate action.Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant.Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.Customer Experience
Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.Additional Principal Duties and Responsibilities
Operations
Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.Manage business disruptions and provide operational continuity.Execute operations-focused company-level directives, promotions, and initiatives.Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.Maintain store technology and equipment by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.Effectively manage cash, including accurate opening and closing of the till and using counterfeit protection practices.Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.Product & Inventory Management
Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.Strategically organize the backroom to maximize efficiency.Ensure integrity of product held to vendor-specific regulations.Lead execution of weekly markdowns and markups as needed to ensure proper pricing.Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.Manage any transfers or ship-backs according to company standards.Execute optimal layout and visual merchandising or product presentation strategy.Maintain the look and feel of the store through day-to-day visual merchandising and store actions.Execute special pricing signage and promotional presentation adjustments during operating hours.Job Required Knowledge & Skills
A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.Established ability to produce sales results while minimizing loss.Proven supervisory skills, with capacity to deliver training material and assess retention.Strong interpersonal and communication skills.Ability to operate a computer, as well as maneuver relative software programs.Ability to lift up to 50 pounds.Ability to climb a ladder and work with hands overhead.Standing required for up to 100% of the work time.Ability and willingness to travel overnight for training and/or business meetings.Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.Reports To
#LI-LS1EEO Statement:Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law.Notice to Applicants:In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.Need accessibility assistance to apply?Applicants who require accessibility assistance to submit an employment application, please email us at onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible.
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