HonorVet Technologies
Customer Service Representative I (I/O) - ADT
HonorVet Technologies, Jacksonville, Florida, United States, 32290
Qualifications:
Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications. Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle. Candidates could be selected to work any of the below listed shifts: 12:30pm-9:00pm, 1:30pm-10:00pm, 2:30pm-11:00pm and 3:30pm-12:00am - Sunday-Thursday or Tuesday-Saturday schedule.
Responsibilities:
Call coordinator - will answer phones from potential and existing client customers; ask specific questions to determine need and then transfer to the appropriate dept. All Candidates must have: Internet Service (cannot connect via WIFI) Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net Candidate must have Windows 10 on computer Must have modem connection - Must be hardwired to your computer via ethernet cable Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions. Allow client required software to be uploaded to their computer (CT Soft-phone, which allows incoming calls)
Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications. Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle. Candidates could be selected to work any of the below listed shifts: 12:30pm-9:00pm, 1:30pm-10:00pm, 2:30pm-11:00pm and 3:30pm-12:00am - Sunday-Thursday or Tuesday-Saturday schedule.
Responsibilities:
Call coordinator - will answer phones from potential and existing client customers; ask specific questions to determine need and then transfer to the appropriate dept. All Candidates must have: Internet Service (cannot connect via WIFI) Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net Candidate must have Windows 10 on computer Must have modem connection - Must be hardwired to your computer via ethernet cable Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions. Allow client required software to be uploaded to their computer (CT Soft-phone, which allows incoming calls)