Stripe
Technical Account Manager
Stripe, Chicago, Illinois, United States, 60290
Who we areAbout Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you'll do
Strategically support Stripe's largest and most complex users.
ResponsibilitiesProvide a gold standard experience to your assigned accounts' key stakeholdersWork with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or developmentFoster long term user relationships that grow loyalty to Stripe and Stripe productsWork cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansionWork closely with Account Management and other user facing teams as part of a larger effort to support users on StripeLead user facing meetings both in person and through video chatCollaborate on the continued design of this support offeringCreate user-facing content for long term solutionsWho you are
We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements5+ years experience in enterprise level client-facing workStrong product sense and energized by the challenge of solving difficult user related problemsStrong written and verbal communication skillsAbility to lead complex integration conversations in a highly consultative and proactive mannerFamiliarity with APIs and ability to explain API concepts to Stripe's largest and most technical customersFamiliarity with SQL and comfort building basic queries and modifying more complex onesStrong technical troubleshooting skills and experience interfacing with technical teamsAdept client relationship management skillsAbility to engage in business-level and technical conversations at multiple levels of the organizationPreferred qualificationsOperations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processesExperience practicing in small to medium scale project managementStrong organizational skills and self-starting mindsetIdeal experience with tools like Postman, xCode, Python, Webhooks, ETLIdea experience in the payments industry
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you'll do
Strategically support Stripe's largest and most complex users.
ResponsibilitiesProvide a gold standard experience to your assigned accounts' key stakeholdersWork with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or developmentFoster long term user relationships that grow loyalty to Stripe and Stripe productsWork cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansionWork closely with Account Management and other user facing teams as part of a larger effort to support users on StripeLead user facing meetings both in person and through video chatCollaborate on the continued design of this support offeringCreate user-facing content for long term solutionsWho you are
We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements5+ years experience in enterprise level client-facing workStrong product sense and energized by the challenge of solving difficult user related problemsStrong written and verbal communication skillsAbility to lead complex integration conversations in a highly consultative and proactive mannerFamiliarity with APIs and ability to explain API concepts to Stripe's largest and most technical customersFamiliarity with SQL and comfort building basic queries and modifying more complex onesStrong technical troubleshooting skills and experience interfacing with technical teamsAdept client relationship management skillsAbility to engage in business-level and technical conversations at multiple levels of the organizationPreferred qualificationsOperations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processesExperience practicing in small to medium scale project managementStrong organizational skills and self-starting mindsetIdeal experience with tools like Postman, xCode, Python, Webhooks, ETLIdea experience in the payments industry