Demo - Maximus
Quality Assurance Analyst, Bilingual Cantonese - Remote
Demo - Maximus, Brooklyn, New York, United States, 11210
Maximus currently has an exciting opportunity for Bilingual (Cantonese) Quality Assurance Analysts to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC). This position will provide support to the CFEEC Project in New York City. Candidates must speak, read and write in both Cantonese and English.This is a
remote , work from home position.About the Conflict-Free Evaluation and Enrollment Center (CFEEC):The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!Primary Responsibilities:Quality-check consumer noticesCompare consumer notices prior to mailing against information in MAXebEnsure notices contain language regarding Fair Hearings when applicableParticipate in the development of project goals and objectives, and monitor achievement of those goalsParticipate in project training activities for the purpose of achieving or maintaining quality assurance goalsEscalate issues to managementEnsure reports are accurate and all standards are being metUtilize MAXebtm and other system applications to create reports on an ad-hoc basisMinimum Qualifications:At least 2 years of directly related work experience in Call Center OperationsStrong analytical skills; detail and solution orientedExperience in a quality assurance position in the health or human services fieldAbility to work independentlyExcellent written and oral communication and presentation skillsMust have the ability to use spreadsheet or database softwareMust read, write, and speak
Cantonese
in addition to EnglishMust be willing to travel within the Tri-State areaKnowledge of the CFEEC Program preferredExperience using MAXeb preferredHome Office Requirements:Maximus provides company-issued computer equipmentsReliable high-speed internet service with 100 Mbps download speed (you can test this by going to www.speedtest.net)#NYIAIPP
#BILQAANYIA
#QualityAssurance #QualityAnalyst #CallCenterQuality Assurance #CallCenterQualityAnalyst #BilingualQualityAssurance #QA #Cantonese #Cantonesejobs #CantoneseQualityAssurance #CantoneseQualityAnalyst #CantoneseCallCenterQualityAssurance #CantoneseCallCenterQualityAnalyst #ZipNYIAMAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
remote , work from home position.About the Conflict-Free Evaluation and Enrollment Center (CFEEC):The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!Primary Responsibilities:Quality-check consumer noticesCompare consumer notices prior to mailing against information in MAXebEnsure notices contain language regarding Fair Hearings when applicableParticipate in the development of project goals and objectives, and monitor achievement of those goalsParticipate in project training activities for the purpose of achieving or maintaining quality assurance goalsEscalate issues to managementEnsure reports are accurate and all standards are being metUtilize MAXebtm and other system applications to create reports on an ad-hoc basisMinimum Qualifications:At least 2 years of directly related work experience in Call Center OperationsStrong analytical skills; detail and solution orientedExperience in a quality assurance position in the health or human services fieldAbility to work independentlyExcellent written and oral communication and presentation skillsMust have the ability to use spreadsheet or database softwareMust read, write, and speak
Cantonese
in addition to EnglishMust be willing to travel within the Tri-State areaKnowledge of the CFEEC Program preferredExperience using MAXeb preferredHome Office Requirements:Maximus provides company-issued computer equipmentsReliable high-speed internet service with 100 Mbps download speed (you can test this by going to www.speedtest.net)#NYIAIPP
#BILQAANYIA
#QualityAssurance #QualityAnalyst #CallCenterQuality Assurance #CallCenterQualityAnalyst #BilingualQualityAssurance #QA #Cantonese #Cantonesejobs #CantoneseQualityAssurance #CantoneseQualityAnalyst #CantoneseCallCenterQualityAssurance #CantoneseCallCenterQualityAnalyst #ZipNYIAMAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.