Sr. Applications Analyst - EPIC Ambulatory (Hybrid)

Overview At Houston Methodist, the Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. The Sr. Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Sr. Application Analyst proactively manages and troubleshoots issues within related IT teams and manages change. The Sr. Application Analyst provides high level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst ensures the services provided contribute to the successful accomplishment of the mission of the department. The Sr. Application Analyst makes recommendations regarding budget projections and project management. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience. Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Displays cultural humility, diversity, equity and inclusion principles Actively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS Acts as liaison between work teams and departments. Facilitates team and client meetings and delivers informative, well-organized presentations. Serves as role model and mentor to other team members through both formal and informal methods. May train newly on boarded or more junior team members. SERVICE ESSENTIAL FUNCTIONS Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs. Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports. QUALITY/SAFETY ESSENTIAL FUNCTIONS Oversees and monitors multiple large-scale projects within multiple functional departments. Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation. Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management. Creates custom solutions or advanced configuration options to solve operational or workflow issues. FINANCE ESSENTIAL FUNCTIONS Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects. Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning. Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT. Participates in professional development. Completes Individual Development Plan (IDP). This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience WORK EXPERIENCE Five years' experience in IT or clinical or business workflow required Experience supporting large scale clinical, ancillary or business environments License/Certification LICENSES AND CERTIFICATIONS - REQUIRED Certification if appropriate to assigned application. (i.e. Epic) Epic certification must be maintained within 6 months KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Expert ability and skill to troubleshoot system problems and to engineer expert solutions with IT customers and vendors Expert technical skills to support multiple applications and projects simultaneously Strong knowledge of project management methodologies and ability to apply them to large scale system implementation Strong knowledge of multidisciplinary clinical or business information systems Demonstrated leadership skills Expected to be proactive in all areas of responsibility SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform No Scrubs No Business professional Yes Other (department approved) No ON-CALL Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. On Call Yes TRAVEL Travel specifications may vary by department May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area Yes Company Profile Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment. In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.